Esmeralda Colón
Coordinator
Worcester,MA
Summary
I am a highly skilled administrative professional with over 7 years of experience providing outstanding operations assistance in fast-paced environments. My expertise in client services, attention to detail, and account management sets me apart from my peers. I am now seeking a challenging position where I can utilize my skills and experience to achieve remarkable outcomes. I have a proven track record of delivering excellent customer service, and my exceptional interpersonal skills have helped me build long-lasting relationships with clients. I am a motivated self-starter with a strong work ethic and a keen ability to adapt to new environments. I am confident in my ability to work independently to achieve success and to master new skills quickly. I am ready to take on any challenge that comes my way.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Seabury Heights
Worcester, MA
11.2023 - 01.2024
- As a part of the receptionist's role, one of the key responsibilities is to greet visitors professionally and courteously. This includes directing them to the appropriate personnel based on the nature of their visit. Additionally, I responded effectively to sensitive questions or complaints to ensure tenants' concerns were addressed efficiently and effectively.
- Apart from handling in-person queries, I manage incoming calls, providing accurate information to callers or transferring them to the relevant personnel. This helps to ensure that all incoming calls are handled promptly and efficiently.
- I assisted with meal distribution and holiday decorating.
- I translated into Spanish when needed.
- Sorted and distributed incoming faxes, letters, and emails for office distribution.
Practice Coordinator/Multiple Specialties
St Vincent Medical Group
Worcester, MA
11.2021 - 09.2023
- Managed patient scheduling, verified insurance coverage, and provided detailed instructions on necessary paperwork.
- Coordinated medical records between internal departments and external providers.
- Maintained accurate patient information in the electronic health records system.
- Provided customer service for in-person and telephone inquiries from patients, families, and other healthcare professionals.
- Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
- I efficiently managed daily clinic operations, including opening and closing procedures, inventory control, and supply procurement.
- I meticulously ensured that all essential forms were accurately and punctually completed.
- I meticulously scrutinized invoices to ensure their accuracy before processing payments. Additionally, I diligently cross-checked and confirmed insurance benefits for patients well in advance of their appointment date.
- I confidently track patient referrals from external sources and ensure that they are processed according to established protocols with great accuracy.
- I expertly translated physician orders into the correct codes that are widely recognized by insurance companies, ensuring a smooth and efficient reimbursement process.
- I confidently followed the HIPAA regulations to ensure the proper handling of protected health information.
- I effectively communicated with patients, demonstrating compassion and maintaining strict confidentiality of their medical information.
- I confidently collected all copays and expertly managed the end-of-day cash flow.
Endocrinology/Secretary
St Vincent Medical Group
Worcester, MA
01.2021 - 11.2021
- During check-in, I warmly greeted patients and engaged them in friendly conversations.
- I efficiently delivered comprehensive administrative support to the team by skillfully managing document copying, faxing, organizing files, and scheduling arrangements.
- I confidently explained policies and procedures to patients.
- Appointments that have been scheduled or confirmed.
- I can fully manage payment processing for patients/customers with the utmost professionalism and respect. , detailed receipts, and any change required, ensuring patients/customers have a seamless and satisfactory experience.
- Efficiently directed incoming calls to the appropriate extensions or took messages on multi-phone systems.
- Our advanced system seamlessly and accurately captures patient data from a range of diabetic machines, including blood sugar monitors, One Touch, and Dexcom, ensuring reliable and precise results every time.
Patient Screening/Temperature Checker
St Vincent Medical Group
Worcester, Ma
12.2020 - 01.2021
- I greeted and guided patients and visitors with any assistance they needed. I screened them for any potential issues or concerns. Also, employees, patients, and visitors were asked to provide us with the temperature readings before entering the facility.
- Sanitized the work area and sterilized the equipment instruments in compliance with the protocols.
- With confidence, I entered the data into the designated system.
- They offered protective masks/face shields to everyone before entering the facility.
- We maintained compliance with HIPAA protocols to safeguard patient privacy.
- Daily calls to ensure patients were reminded of their upcoming appointments and to reschedule them if necessary.
PCA
Tempus Unlimited, Inc
Worcester, MA
06.2018 - 02.2020
- Successfully completed frequent and thorough cleaning and sanitizing to create and maintain a consistently healthy environment for my patients.
- I successfully bathed and dressed the patient with efficiency and accuracy.
- Planned and prepared meals should meet the nutritional requirements of the patients.
- I transported patients between their homes and doctor's appointments.
- I have responded to emergency situations involving patients, and have dealt with physically stressful situations in order to restore calm and administer necessary treatments.
- I can help clients achieve their treatment goals with their prescribed medication and exercise routines. by assisting them
- I possess a deep and empathetic understanding of hospice care and the afterlife.
- Confidently altered patient treatment plans as per the instructions of the healthcare provider.
Education
Some College (No Degree) - Business Administration And Management
Quinsigamond Community College
Worcester, MA01-2024
Certificate - Event Designer
IWED
Boston, MA04.2018
Skills
- Microsoft Windows 10/Mac OS X
- Excellent friendly, positive communication and people skills focusing on team building/customer relations
- File data retrieval systems
- Fluent in Spanish/English
- Scheduling, calendar management
- Computer skills
- Project management
- Issue/conflict resolution
- Operating budgets
- Strategic planning
- Relationship management
- Planning & organizing
- Reliable & trustworthy
- Reception Oversight
- Filing
- Calendar Management
- Office Administration
- Check Processing
- Mail Handling
- Scheduling
- Event Coordination
- Cash Deposit Preparation
- Prioritizing Patients
- Emergency Preparedness
- Client Consultations
- Accommodation Organization
- Office Administration
- Workflow planning
- Multi-line Telephone Systems
- Employee training and development
- Social media knowledge
- Mail distribution
- Travel planning
- Office management
- Team Bonding
- Patient Scheduling
- Time management
- Multi-line phone proficiency
- Relationship building
- Technical Support
- Package routing
Certification
- Certified Special Event Professional
- Certified Wedding Planner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Phreesia, Athena, Google Search,
Interests
Reading, Walking, DIY Projects
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Administrative Assistant
Seabury Heights
11.2023 - 01.2024
Practice Coordinator/Multiple Specialties
St Vincent Medical Group
11.2021 - 09.2023
Endocrinology/Secretary
St Vincent Medical Group
01.2021 - 11.2021
Patient Screening/Temperature Checker
St Vincent Medical Group
12.2020 - 01.2021
PCA
Tempus Unlimited, Inc
06.2018 - 02.2020
Some College (No Degree) - Business Administration And Management
Quinsigamond Community College
Certificate - Event Designer
IWED
- Certified Special Event Professional
- Certified Wedding Planner
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