Esmeralda Cordoba Lorenzo
Brookhaven,GA
Summary
Accomplished Infant/Toddler Nanny and former Assistant Manager at Domino’s Pizza, I excel in fostering nurturing environments and enhancing customer satisfaction. With bilingual proficiency and exceptional problem-solving skills, I have a proven track record of improving service quality and implementing effective developmental activities. My approach combines reliability with a deep understanding of safety and development, ensuring both client satisfaction and positive outcomes. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Lead Teacher
Primrose Schools
07.2024 - 02.2025
- Kept classroom and feeding areas clean, neat, and safe.
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
Assistant Manager
Domino’s Pizza
08.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Home-based Infant & Toddler Care
Self Employed Services
05.2019 - 05.2022
- Provide a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintain detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assist with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Support parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Enhance infant development by creating age-appropriate activities tailored to each child''s needs and interests.
- Manage emergency situations effectively, keeping both parents informed of any incidents while prioritizing the safety of the infant involved.
- Prepare nutritious meals and snacks for infants according to dietary guidelines, contributing to their overall health and wellbeing.
- Monitor schedules to maintain sleeping and eating.
- Teach young children everyday skills and language.
- Play games, work on puzzles, and read books.
- Support children in play activities, meals, and snacks, hygiene and socialization.
- Organize and clean home after activities by picking up toys and straightening up play room.
- Prepare meals and snacks for children based on dietary guidelines.
- Administer basic first-aid and medication in emergency situations.
- Monitor children's play activities to verify safety.
Education
High School Diploma - Business
Cross Keys High School
Brookhaven, GA05.2022
Skills
- Patience and understanding
- Reliability and Trustworthiness
- Infant care experience
- Toddler care experience
- Problem-Solving
- Relationship Building
- Good Decision Making
- Dependable and Responsible
- Fluent in English and Spanish
- Positive redirecting
Certification
- CPR/AED Certification
- First Aid Certification
- Child Development Associate (CDA) Certificate
Timeline
Lead Teacher
Primrose Schools
07.2024 - 02.2025
Assistant Manager
Domino’s Pizza
08.2021 - 10.2023
Home-based Infant & Toddler Care
Self Employed Services
05.2019 - 05.2022
High School Diploma - Business
Cross Keys High School
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