Esmeralda Cotto
Summary
Adept at enhancing security and customer service, I leveraged analytical thinking and problem-solving to streamline badging processes at Prosegur Security, significantly reducing wait times. My expertise in computer proficiency and customer relations fostered a secure, efficient environment, contributing to a notable improvement in service quality and operational efficiency.
Overview
12
12
years of professional experience
Work History
Security Photo ID Specialist
Prosegur Security
04.2024 - 09.2024
- Followed all company policies and procedures to deliver quality work.
- Maintained a secure environment by promptly deactivating lost or stolen badges.
- Implemented quality control measures to reduce errors in badge issuance.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
Security Photo Badging Specialist
USI Security Inc.
09.2022 - 04.2024
- Provided exceptional customer service, assisting individuals in completing the badging process quickly and accurately.
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Streamlined badging procedures, resulting in improved efficiency and reduced wait times.
- Maintained a secure environment by promptly deactivating lost or stolen badges.
Parking Cashier
Parking Productions
01.2022 - 10.2022
- Supported management in optimizing parking space utilization by providing timely input on occupancy levels and trends.
- Enhanced revenue collection by diligently monitoring and maintaining parking fee records.
- Assisted in streamlining the payment process for customers through effective communication and problem-solving skills.
- Answered phones, staffed window and operated [Type] system concurrently to facilitate excellent service during peak periods.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cashier
7-11 Convenience Store
08.2012 - 11.2019
- Greeted and helped customers complete purchases, locate items, and join reward programs
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Cornerstone Christian School
Townsend, GA03-2024
Skills
- Customer relations
- Analytical thinking
- Documentation management
- Problem resolution
- Computer proficiency
- Prioritization
- Filing
- Problem-solving
Timeline
Security Photo ID Specialist
Prosegur Security
04.2024 - 09.2024
Security Photo Badging Specialist
USI Security Inc.
09.2022 - 04.2024
Parking Cashier
Parking Productions
01.2022 - 10.2022
Cashier
7-11 Convenience Store
08.2012 - 11.2019
High School Diploma -
Cornerstone Christian School
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