Esmeralda Cruz-Martin
Rome,GA
Summary
Dynamic manager with a proven track record in customer service and team leadership. Skilled in problem-solving, time management, and training team members to enhance operational efficiency and customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Landscaper
Andrew Hawkins
Lindale, GA
- Maintained cleanliness of work areas and tools to ensure safety standards.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Assisted in planting, pruning, and maintaining various plant species.
- Operated landscaping equipment
Manager
Del Taco
Rome, GA
01.2020 - 02.2026
- Handling cash and doing daily deposits
- Doing daily counts
- Resolving problems with customers' concerns
- Led daily operations to ensure efficient service and optimal customer satisfaction.
- Trained and mentored team members on best practices.
- Accomplished multiple tasks within established timeframes.
- Cross-trained employees to maximize team agility and performance.
- Implemented inventory management strategies to reduce waste and control costs.
- Putting tuck orders up
Barista
Morrison Healthcare
Rome, GA
01.2023 - 06.2023
- Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
- Ensured compliance with health and safety regulations while maintaining cleanliness in the work area.
- Operated espresso machines and brewing equipment, maintaining high standards of beverage quality.
- Trained new team members on coffee preparation techniques and customer engagement strategies.
- Managed inventory levels and restocked supplies to optimize workflow efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Cashier
Hardee's
Rome, GA
2018 - 2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained the cleanliness and organization of the cashier area to enhance customer experience.
- Monitored cash drawer for discrepancies, ensuring accountability in financial transactions.
- Handled food orders while adhering to safety and hygiene standards effectively.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged food items as required.
Education
High School Diploma -
Rome High School
Rome, GA05-2021
Skills
- Strong work ethic
- Heavy lifting
- Flexible and adaptable
- Customer service
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Refunds
- Staff training
- Multitasking
- Problem-solving
Certification
- Shift Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Morrison Healthcare
01.2023 - 06.2023
Manager
Del Taco
01.2020 - 02.2026
Landscaper
Andrew Hawkins
Cashier
Hardee's
2018 - 2020
High School Diploma -
Rome High School