Open To Work
Esmeralda Deal
Stay-at home Mom
Colorado Springs,CO
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Iron Horse Pediatrics
Colorado Springs, CO
09.2025 - 01.2026
- Managed patient check-in processes, ensuring smooth workflow and minimal wait times.
- Coordinated appointment scheduling using electronic health record systems for optimal resource allocation.
- Assisted patients with insurance verification, enhancing overall service efficiency and satisfaction.
- Maintained organized patient records, improving data retrieval accuracy and compliance with regulations.
Medicare Sales Assistant
Tyler Group
Las Vegas, NV
07.2020 - 09.2021
- Handled clients inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed open enrollment applications accurately while maintaining a high level of client service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped clients to choose the best health plan.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Assisted customers with prompt and polite support in-person and via telephone.
Front Desk Receptionist/Office Administrator
Jensen Precast
North. Las Vegas , NV
11.2014 - 04.2020
- Delivered key administrative support to coworkers and Accounting Department; taking on additional tasks during peak times.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Directed customers to appropriate personnel to address concerns, resolve complains or Daily Will-Call orders.
- Signed for all incoming packages, recorded all deliveries and distributed to inter-company personnel.
- Answered incoming telephone calls to provide information about products, services, office hours, policies and transferred to staff members.
- Process outgoing mail and shipments. FedEx/UPS?USPS/Freight shipments.
- Processes and prepares memos, correspondence, or other documents.
- Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
- Input customer data using Visual software and made immediate updates.
- Maintained the break room tidy for our staff and guests.
- Assisting Sales Department and translating for most customers about our product and pricing.
- Assisted HR with Catering help and taking lunch orders for 100+ employees.
- Researches data to determine answers to questions from customers or members of the public. Transmits information or documents to customers using telephone, computer, mail, or facsimile machine.
Education
Medicare Assistant -
Medicare - Broker Darryl Hutchings
Las Vegas, NV07.2022
Trade School - Dental Assisting
Las Vegas Dental Assistant School
Las Vegas, NV10.2020
Associate of Applied Science - Criminal Justice
College Of Southern Nevada
Henderson NV08.2014
High School Diploma -
Green Valley High School
Henderson, NV06.2012
Skills
- Customer service
- Administrative support
- Bilingual (Spanish)
- Organized
- Honest and patient
- Listening skills
- Call routing
- Microsoft Office
- Report writing
- Scheduling and calendar management
- Oral and writing communication
- Email and telephone decorum
- Customer assistance and interaction
- PPE use
- Word and Excel
- Data entry
- filing important project documents
- Jarvis /Mira and Personal Help Desk calls
Homemaker
Stay-at-home mom eager to bring unique skill set to the workforce. Seeking a role in which strong organizational, communication, and leadershipskills can be utilized. With a proven track record of successfully managing a household, passionate about contributing to a helpful customer service experience.
Education and Training
other,other,true,other,true,other
Timeline
Medical Receptionist
Iron Horse Pediatrics
09.2025 - 01.2026
Medicare Sales Assistant
Tyler Group
07.2020 - 09.2021
Front Desk Receptionist/Office Administrator
Jensen Precast
11.2014 - 04.2020
Trade School - Dental Assisting
Las Vegas Dental Assistant School
Associate of Applied Science - Criminal Justice
College Of Southern Nevada
High School Diploma -
Green Valley High School
Medicare Assistant -
Medicare - Broker Darryl Hutchings
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.