Summary
Overview
Work History
Education
Skills
Education and Training
Homemaker
Timeline
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Esmeralda Deal

Esmeralda Deal

Stay-at home Mom
Colorado Springs,CO

Summary

Dedicated front desk and receptionist professional with over 5 years of experience, recognized for a strong work ethic and meticulous attention to detail. High-energy team player excelling in communication and demonstrating exceptional emotional intelligence, ensuring positive interactions with both coworkers and customers. Proficient in coordinating support services to meet operational and customer needs, with fluency in Spanish enhancing the ability to connect with a diverse clientele. Committed to maintaining a positive attitude and fostering a welcoming environment for all.

Overview

7
7
years of professional experience

Work History

Medicare Sales Assistant

Tyler Group
07.2020 - 09.2021
  • Handled clients inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed open enrollment applications accurately while maintaining a high level of client service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped clients to choose the best health plan.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Assisted customers with prompt and polite support in-person and via telephone.

Front Desk Receptionist/Office Administrator

Jensen Precast
11.2014 - 04.2020
  • Delivered key administrative support to coworkers and Accounting Department; taking on additional tasks during peak times.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Directed customers to appropriate personnel to address concerns, resolve complains or Daily Will-Call orders.
  • Signed for all incoming packages, recorded all deliveries and distributed to inter-company personnel.
  • Answered incoming telephone calls to provide information about products, services, office hours, policies and transferred to staff members.
  • Process outgoing mail and shipments. FedEx/UPS?USPS/Freight shipments.
  • Processes and prepares memos, correspondence, or other documents.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Input customer data using Visual software and made immediate updates.
  • Maintained the break room tidy for our staff and guests.
  • Assisting Sales Department and translating for most customers about our product and pricing.
  • Assisted HR with Catering help and taking lunch orders for 100+ employees.
  • Researches data to determine answers to questions from customers or members of the public. Transmits information or documents to customers using telephone, computer, mail, or facsimile machine.

Education

Medicare Assistant -

Medicare - Broker Darryl Hutchings
Las Vegas, NV
07.2022

Trade School - Dental Assisting

Las Vegas Dental Assistant School
Las Vegas, NV
10.2020

Associate of Applied Science - Criminal Justice

College Of Southern Nevada
Henderson NV
08.2014

High School Diploma -

Green Valley High School
Henderson, NV
06.2012

Skills

  • Customer service
  • Administrative support
  • Bilingual (Spanish)
  • Organized
  • Honest and patient
  • Listening skills
  • Call routing
  • Microsoft Office
  • Report writing
  • Scheduling and calendar management
  • Oral and writing communication
  • Email and telephone decorum
  • Customer assistance and interaction
  • PPE use
  • Word and Excel
  • Data entry
  • filing important project documents
  • Jarvis /Mira and Personal Help Desk calls

Education and Training

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Homemaker

Stay-at-home mom eager to bring unique skill set to the workforce. Seeking a role in which strong organizational, communication, and leadershipskills can be utilized. With a proven track record of successfully managing a household, passionate about contributing to a helpful customer service experience.

Timeline

Medicare Sales Assistant

Tyler Group
07.2020 - 09.2021

Front Desk Receptionist/Office Administrator

Jensen Precast
11.2014 - 04.2020

Trade School - Dental Assisting

Las Vegas Dental Assistant School

Associate of Applied Science - Criminal Justice

College Of Southern Nevada

High School Diploma -

Green Valley High School

Medicare Assistant -

Medicare - Broker Darryl Hutchings

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