Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Esmeralda Dominguez

Laredo,TX

Summary

Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Bank Teller

Wells Fargo
12.2016 - 10.2021
  • - Processed Customer Transactions Accurately and efficiently, including deposits, withdrawals, and loan Payments
  • - Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
  • - Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
  • - Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
  • - Demonstrated strong attention to detail when verifying signatures, identification documents, etc
  • - Developed strong relationships with regular customers through personalized service
  • - Adhered strictly to security protocols during cash handling procedures
  • - Investigated discrepancies or errors promptly to ensure timely resolution for customers

Customer Service

TravelCenters Of America
08.2015 - 12.2015
  • - Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • - Managed high-Volume checkout lanes during peak hours while maintaining accuracy and speed
  • - Implemented effective upselling techniques to increase sales of promotional items or add-ons
  • - Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • - Utilized point-of-Sale (POS) system Proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • - Provided Exceptional Customer Service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • - Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

Cashier

Walmart
02.2015 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

High School - undefined

Nixon High School
01.2015

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Listening and comprehension
  • Relationship building
  • Fraud detection
  • Time management
  • Multitasking and organization

LANGUAGES

Bilingual: English/Spanish

Timeline

Bank Teller

Wells Fargo
12.2016 - 10.2021

Customer Service

TravelCenters Of America
08.2015 - 12.2015

Cashier

Walmart
02.2015 - 08.2015

High School - undefined

Nixon High School

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Esmeralda Dominguez