Esmeralda Espinoza
Seffner,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Representative
MRI Associates Of Palm Harbor, LLC
08.2023 - Current
- Streamlined billing processes for improved efficiency and reduced errors.
- Mitigated risk by conducting thorough credit checks on new customers.
- Communicated with customers to identify and resolve outstanding payments.
- Maintained strong client relationships through clear communication and timely resolution of disputes.
- Called auto insurances and health insurances disputing duplicate denials.
- Picked up mail from the post office, sorted mail by each facility between correspondence and checks received, calculated all the checks by facility and deposited each batch.
Attorney Liaison
MRI Associates Of Palm Harbor, LLC
01.2023 - 09.2023
- Answered high-volume phone calls from attorneys requesting status of their medical records request, reduction requests, updated invoice requests, a verbal balance, if their client's auto insurance made a payment, etc.
- Received reduction requests via fax and email from attorneys, replied to them either agreeing to the amount they offered or counteroffered what we could agree on; if they could not agree to the amount we could accept, I would forward it to management to approve or decline request.
- Received requests via email and fax from attorneys requesting updated invoices for their client's account.
- Resubmit claims to auto insurances if claim was not received.
- Called PIP adjusters asking for a status of payment on a patient's account.
Medical Records Coordinator
MRI Associates Of Palm Harbor, LLC
08.2022 - 01.2023
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
Front Desk Receptionist/Scheduling Coordinator
MRI Associates Of Brandon, LLC
12.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and advising patient's of their patient responsibility at the time of service.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Called patient's to make them aware if their insurance denied their exam, offered them self-pay.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Manager
McDonald's
08.2018 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Crew Member
McDonald's
05.2016 - 08.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Pediatric Nursing
Rasmussen University
Brandon, FL 11.2025
High School Diploma -
Armwood High School
Seffner, FL05.2018
Skills
- Verbal Communication
- Payment Negotiations
- Financial records and reporting
- Invoice Processing
- Dispute Resolution
- Information gathering and analysis
- Accounts Receivable
- Time Management
- Critical Thinking
- Ability to work great under pressure
- Ability to multi-task
Languages
Spanish
Professional Working
Timeline
Accounts Receivable Representative
MRI Associates Of Palm Harbor, LLC
08.2023 - Current
Attorney Liaison
MRI Associates Of Palm Harbor, LLC
01.2023 - 09.2023
Medical Records Coordinator
MRI Associates Of Palm Harbor, LLC
08.2022 - 01.2023
Front Desk Receptionist/Scheduling Coordinator
MRI Associates Of Brandon, LLC
12.2021 - 08.2022
Manager
McDonald's
08.2018 - 06.2022
Crew Member
McDonald's
05.2016 - 08.2018
Pediatric Nursing
Rasmussen University
High School Diploma -
Armwood High School
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