Esmeralda Favela
Atlanta,GA
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, as well as pursing employment opportunities where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
Work History
Logistics Team Member
SPC
2022.08 - 2023.08
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Enhanced warehouse organization by implementing a new storage system, increasing space utilization and productivity.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Kept files of goods shipped and received.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Updated and maintained databases to track shipments and inventory.
- Tracked progress on shipments.
- Moved goods from receiving dock to their correct storage locations.
- Handle all customer returns and sort all returns to their correct storage location.
- Examined returned parts for defects and scrapped defective goods.
- Facilitated the disposal of returned goods that can no longer be refurbished ensuring a clutter free environment.
Parts Clerk
SPC
2022.08 - 2023.08
- Enhanced inventory management by implementing efficient tracking and organization systems.
- Reduced order processing time with streamlined procedures for parts identification and distribution.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information on part availability.
- Maintained a clean and organized workspace, enabling efficient operations and easy access to necessary parts.
- Collaborated with team members to ensure timely completion of projects and tasks, resulting in increased productivity.
- Contributed to cost reduction efforts by identifying opportunities for bulk purchasing discounts and negotiating with suppliers.
- Provided exceptional customer service by answering questions knowledgeably, providing timely updates on orders, and resolving any issues promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Customer Service Representative
Chime Solutions
2019.11 - 2022.08
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintain confidentiality of customer information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and reviewing benefit claims, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Regularly met client performance metrics and goals.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for benefit claims, cancellations, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Telemed
2019.09 - 2019.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answer all inbound calls and place outbound calls.
- Obtain and verify patient information while maintaining confidentiality.
- Respond to patients/ doctors request efficiently and accurately.
- Assist in paging on-call nurses/ doctors.
Education
Associate of Arts - Mass Communications
Georgia Military College - Milledgeville
Fairburn, GA06.2018
Skills
- Dispatching
- Shipping and receiving
- Pallet Jack Operation
- Shipping Documentation
- Inventory Control
- Shipment Tracking
- Punctual and Dependable
- Materials Handling
- Inventory Management
- Warehouse Experience
- Forklift Experience
- Load & Unload
- Computer Skills
- Packing
- Order Picking
- Excel
- Problem-solving skills
- Patience
- Willingness to learn
- Active Listening
- Communication Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Logistics Team Member
SPC
2022.08 - 2023.08
Parts Clerk
SPC
2022.08 - 2023.08
Customer Service Representative
Chime Solutions
2019.11 - 2022.08
Customer Service Representative
Telemed
2019.09 - 2019.11
Associate of Arts - Mass Communications
Georgia Military College - Milledgeville
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