Esmeralda Flores
Pinole,CA
Overview
4
4
years of professional experience
Work History
Office & Program Manager
Marin Interfaith Council
10.2021 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed and maintained logistics workflows, procedures and reports.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Leveraged project management processes and tools to define and execute projects profiting over $12,000.
- Built teams to address project goals and objectives for multiple projects.
- Devised creative solutions to critical customer and user needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Guest Service Representative
The Westin St. Francis
08.2019 - 07.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collected room deposits, fees and payments.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Ran daily reports, reviewing to see what needs to be communicated to next shift.
- Balanced 50+ open accounts daily
- Operated ‘LightSpeed' system that communicates between hotel services and departments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Marketing Associate
Chapman And Intrieri, L.L.P.
04.2020 - 01.2021
- Developed pre-season marketing plans to support department and divisional product strategies.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Provided analytical support and monitored data quality by interpreting and summarizing data and trends.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Understood company product and brand.
- Collaborated with market manager, internal teams, clients, and partners on marketing strategy.
- Evaluated data and create reports on key metrics to advance campaign outreach and anticipate trends.
- Managed and reviewed 2 cases simultaneously to resolve any quality, communication and delivery issues with effectiveness.
Legal Clerk
Chapman And Intreri, L.L.P.
04.2020 - 01.2021
- Prepared for depositions weekly, conducting legal research and drafting pleadings.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Prepared 5+ case summaries for deposition conferences.
- Supported partners and associates in areas of appellate and complex depositions.
- Indexed weekly and bi-weekly documents for staff and attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Managing paper and electronic file organization, scanning, and copying files, completing binder creation.
- Researching for legal documents, draft correspondence, summarizing records and findings and write up briefs, petition, and other legal documents.
- Protected law firm's reputation by keeping client information confidential.
Education
Bachelor of Arts - Anthropology
University of California, Irvine
Irvine, CA06.2019
Bachelor of Arts - International Relations And Affairs
University of California, Irvine
Irvine, CA06.2019
Bachelor of Arts - Police Science
University of California, Irvine
Irvine, CA06.2019
Skills
- Language fluency in English and Spanish (oral and written)
- Computer: Proficient in Microsoft Office (Word, Excel, PowerPoint), SSPS Software
- SEO Strategies
- Budgeting and Resource Management
- SEO Strategies
Languages
Spanish
Native or Bilingual
Timeline
Office & Program Manager
Marin Interfaith Council
10.2021 - Current
Marketing Associate
Chapman And Intrieri, L.L.P.
04.2020 - 01.2021
Legal Clerk
Chapman And Intreri, L.L.P.
04.2020 - 01.2021
Guest Service Representative
The Westin St. Francis
08.2019 - 07.2021
Bachelor of Arts - Anthropology
University of California, Irvine
Bachelor of Arts - International Relations And Affairs
University of California, Irvine
Bachelor of Arts - Police Science
University of California, Irvine