Esmeralda Flores
San Antonio,TX
Summary
Experience working in customer service where Ilearned how to communicate well, solve problems, and stay patients in fast-paced situations. Helped customers with questions, handled complains, and made sure they felt respected and understood. Experience as truck driver for the army national guard, where I was responsible for safely transporting goods and meeting delivery schedules. These jobs have taught me responsibility, independence and attention to detail, making me reliable, hard working, and able to work with all kind of people.
Overview
7
7
years of professional experience
Work History
Motor Truck Driver
Army National Guard TX
01.2025 - Current
- Operated diverse military vehicles in compliance with safety regulations and operational standards.
- Conducted routine vehicle inspections to ensure optimal performance and readiness for missions.
- Planned and executed transportation logistics for personnel and equipment across various terrains.
- Collaborated with team members to enhance operational efficiency during transport operations.
Restaurant Cashier
Rafael Hernandez
06.2019 - 06.2025
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Adapted quickly to changing demands in a fast-paced environment.
- Supported inventory management by restocking supplies as needed.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Acted as an ambassador for the restaurant brand, providing information about menu offerings and upcoming promotions when appropriate.
- Resolved potential conflicts between customers or staff members effectively, fostering a harmonious work environment.
- Learned menu offerings and promotions to effectively communicate with patrons.
- Handled cash drawer accurately, ensuring proper cash management practices.
- Collaborated with team members to streamline service during peak hours.
Restaurant Worker
Lucy Hernandez
06.2018 - 05.2019
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
Education
High School Diploma -
Earl Warren High School
San Antonio, TX06-2025
Skills
- Vehicle operation
- Safety compliance
- Routine inspections
- Transportation logistics
- Customer service
- Team collaboration
- Cash handling
- Conflict resolution
- Fast-paced adaptation
- Time management
- Communication skills
- Heavy machinery operation
- End-of-shift duties
- Loading and unloading
- Heavy lifting
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Motor Truck Driver
Army National Guard TX
01.2025 - Current
Restaurant Cashier
Rafael Hernandez
06.2019 - 06.2025
Restaurant Worker
Lucy Hernandez
06.2018 - 05.2019
High School Diploma -
Earl Warren High School