Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Esmeralda Frutiz Rizo

Houston,TX

Summary

Self motivated, creative, strategic sales associate, with strong marketing and customer service experience. Outgoing, positive professional with a mission to keep everyone connected, one solution at a time. Driven by growth, focused on communication. Passionate about conveying confidence, promoting engagement and championing ideas with my team. #WINASONE

Overview

7
7
years of professional experience

Work History

Integrated Solutions Consultant/Fiber Acquisition

AT&T
Houston , TX
02.2022 - Current
  • Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
  • Drafted integration plans to ease assimilation of products into customers' business infrastructure.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Designed post-sale training curricula to educate customers on use and maintenance of mobility products.
  • Performed detailed research of customer business structures to accurately tailor broadband connectivity to unique needs of each.
  • Performed proof of concept demonstrations, instructing potential customers on benefits of 5G.
  • Developed post-sale technical processes for installation and technical support.
  • Defined and described logistics of proposed projects to customers.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Demonstrated products and specific features at customer locations and special events.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Reconciled billing discrepancies with regulatory agencies and finance department.
  • Researched potential clients and markets to prepare for appointments.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Exceeded established sales goals and increased client retention.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Updated sales strategies and marketing channels to increase overall profitability.
  • Brought in new customers and retained base through proactive management of individual needs and development of robust FIBER & MOBILITY solutions.
  • Networked at events and by phone to expand business profits and revenues.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Maintained customer promotional logs for product advertising campaigns.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Upsold and closed customer sales by driving product benefits around client needs and increased revenue annually.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts

RSC

AT&T
HOUSTON, TX
12.2017 - 01.2022
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Exceeded sales goals by 200 % utilizing exemplary customer service skills.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Managed and established business accounts with hundreds of individuals.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Implemented needs-assessment tools to identify demand for services and products.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales and customer satisfaction through personalized servicing.
  • Determined solutions for clients promptly and professionally.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Processed accurate credit, debit, check and cash sales transactions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in FIBER and MOBILITY products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Front Office Lead/Customer Relations Manager

Ashley Furniture Homestore
KATY, TX
02.2013 - 04.2015
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in growth/retention of sales.
  • Made customers aware of current and new programs and services.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed new employees and on-going performance assessment of current employees.
  • Managed department call volume of 150 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Liaised between customers and organization with particular focus on working with sales department.

Education

Currently Furthering My Education - Marketing Management And Research

Houston Community College
Houston, TX
05.2024

High School Diploma -

Windfern High School
Houston
12.2007

Skills

  • Interpersonal Communication
  • Idea Visualization and Brainstorming
  • Creative Thinking
  • Illustration Preparation
  • Originality and Creativity
  • Written Communication
  • Teamwork and Collaboration
  • Team-building
  • Flexible and Adaptable
  • Resourceful
  • Attention to Detail
  • Persuasive Communication
  • Delivery Management
  • Customer Communication
  • Competitor Knowledge and Analysis
  • Business Development
  • Presenting Service Options

Accomplishments

    2021- Summit Winner

    2020- Summit Winner

    2017- Customer Service Excellence Award

    2016- Became legally Documented

Languages

Spanish
English

Timeline

Integrated Solutions Consultant/Fiber Acquisition

AT&T
02.2022 - Current

RSC

AT&T
12.2017 - 01.2022

Front Office Lead/Customer Relations Manager

Ashley Furniture Homestore
02.2013 - 04.2015

Currently Furthering My Education - Marketing Management And Research

Houston Community College

High School Diploma -

Windfern High School

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Esmeralda Frutiz Rizo