Esmeralda Garcia
Pinnacle Bank
Springtown,TX
Results-driven administrative professional with 8 years of experience enhancing business operations across financial services, healthcare administration, and customer service. Skilled in document preparation, record maintenance, data management, and report generation. Expertise in Microsoft Office and data entry, combined with strong organizational and communication skills, effectively managing multiple priorities in fast-paced environments. Bilingual in English and Spanish.
2
Languages
10
years of professional experience
Work History
Teller III
1 Year 8 Months
Pinnacle Bank - Azie, TX | 12.2024 - Current
- Processed 80–150 customer transactions daily, ensuring accurate handling of deposits, withdrawals, loan payments, check cashing, and account-related requests to support smooth banking operations.
- Provide professional, accurate, and personalized customer service while handling confidential financial information.
- Managed vault operations, overseeing currency and coin orders, cash inventory, and maintaining optimal cash levels for efficient branch operations.
- Identified customer needs and referred relevant banking products and services, enhancing customer satisfaction and engagement.
- Manage vault operations, including currency and coin orders, cash inventory, and maintaining appropriate cash levels.
Quality Assurance
3 Years 3 Months
Walmart E-Commerce - Haslet, TX | 09.2021 - 12.2024
- Maintained 99%+ inventory accuracy while consistently meeting daily productivity and quality goals.
- Developed Excel tracking spreadsheets to monitor warehouse discrepancies, enhancing reporting and issue resolution.
- Performed quality audits of product labeling and placement, ensuring compliance with standards across warehouse locations.
- Investigated inventory discrepancies, collaborating with receiving and warehouse teams to resolve issues effectively.
- Investigated inventory discrepancies and collaborated with receiving, inventory, and warehouse teams to resolve issues.
Patient Account Representative III
2 Years 1 Month
Schumacher Clinical Partners - Dallas, TX | 08.2019 - 09.2021
- Managed patient account information and healthcare documentation, ensuring confidentiality and accuracy to uphold compliance standards.
- Reviewed account information and documentation to identify discrepancies, facilitating timely and accurate account resolution.
- Managed patient account information and healthcare-related documentation while maintaining confidentiality and accuracy.
- Performed detailed data entry and documentation review, maintaining high standards in a fast-paced healthcare environment.
- Applied attention to detail and knowledge of healthcare processes while handling sensitive patient information and maintaining compliance standards.
Fraud Analyst
2 Years 6 Months
Bank of America - Remote | 02.2017 - 08.2019
- Reviewed customer account activity and transactions to identify and escalate potentially fraudulent or suspicious activity, contributing to risk mitigation.
- Investigated account discrepancies and analyzed information to inform fraud-prevention strategies and enhance decision-making processes.
- Documented findings to ensure compliance with confidentiality standards and support ongoing fraud prevention initiatives.
- Documented findings accurately while maintaining confidentiality and following established procedures.
- Worked independently in a remote environment while meeting productivity, accuracy, and quality expectations.
Education
Associate of Arts
Tarrant County College - Fort Worth, TX
03.2027
- Relevant coursework: Business English, Professional Communication, Workplace Correspondence
- 3.5 GPA
Diploma in Business Administration
Alison
08.2026
Skills
Banking Operations
Financial Transactions
Account Reconciliation
Cash management
Fraud Prevention
Transaction Accuracy
Compliance
Data Entry
ADDITIONAL QUALIFICATIONS
- Bilingual: English & Spanish
- Technology: Microsoft Office, Microsoft Excel, Data Entry, Digital Records & Documentation Systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller III
Pinnacle Bank
12.2024 - CurrentRead more
Quality Assurance
Walmart E-Commerce
09.2021 - 12.2024Read more
Patient Account Representative III
Schumacher Clinical Partners
08.2019 - 09.2021Read more
Fraud Analyst
Bank of America
02.2017 - 08.2019Read more
Tarrant County College - Associate of Arts,
Read more
Alison - Diploma in Business Administration ,
Read more