Esmeralda Garza
Edinburg,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Wing Barn
4013 I-69C, Edinburg, TX 78539
04.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Processed debit and credit card and electronic check payments.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
Sales Associate
Marshalls
7600 N Tenth St McAllen, TX 78504
12.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Team Member
Chick-fil-A
4300 I-69, Edinburg, TX 78539
02.2022 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
High School Diploma -
Psja Early College High School
San Juan, TX06.2023
Skills
- Naive Bayes
- Clear Communication
- Brand Targeting
- Organizing Work Stations
- Social Perceptiveness
- Customer Service
- Documentation and Recordkeeping
- Folding Clothes
- Checking Inventories
- Teamwork and Collaboration
- Creative and Adaptable
- Conflict Resolution
- Rewards Programs
- Positive
- Multitasker
- Fast Pace
Certification
- Certified Team Member, Chick-fil-A - August 21st, 2022
Timeline
Team Member
Wing Barn
04.2023 - Current
Sales Associate
Marshalls
12.2022 - 02.2023
Team Member
Chick-fil-A
02.2022 - 11.2022
High School Diploma -
Psja Early College High School