Esmeralda Godinez
Phoenix,AZ
Summary
Focused individual with more than 15 years of experience in mail delivery services. Extensive expertise and knowledge of mailing guidelines and restrictions. Known for reliability and best-in-class work.
Overview
30
30
years of professional experience
Work History
Certified Loan Signing Agent
Self Employed Writer
Phoenix, AZ
05.2022 - Current
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Updated client account information and records in company databases.
Certified Notary Signing Agent
Self-employeed
Phoenix, AZ
09.2021 - Current
- Verified identification of signee by looking through identification documents, licenses and passports.
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Documented transactions in notary journal to maintained permanent records.
- Affixed stamp or seal on documents as proof of witnessing event or deal.
- Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Reviewed loan documents for completeness and compliance with state and federal regulations.
- Asked signers about validity of information contained in documents.
- Created and maintained records of notarized items in paper and electronic forms.
- Liaised between borrowers, loan officers and escrow officers to facilitate smooth and efficient loan closing process.
- Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
- Contracted with various agencies to complete personal loan packages.
- Contacted customers regarding missing or incomplete information on legal documents.
- Achieved timeline and quality targets when organizing large volume of records.
- Created and signed depositions and affidavits used in courts of law.
- Prepared registered and certified mail for dispatch.
- Updated and successfully closed 1 or 2 files on daily basis.
- Received and distributed mail, letters and packages.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Maintained positive working relationship with fellow staff and management.
Postal Carrier
unt
Scottsdale, AZ
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Handled undeliverable mail in accordance with established procedures.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Routed all classes of mail in sequence of delivery along established route.
- Obtained receipts for registered and certain insured mail.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Scanned labels on letters or parcels to confirm receipt.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Delivered mail to residents and business within assigned area.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Bundled mail in preparation for delivery or transportation to relay boxes.
- Provided change-of-address cards and other postal forms upon customer request.
- Delivered various types of mail on routes according to strict timelines.
- Cleaned and checked over vehicle after completion of daily deliveries.
Auto Dealership Owner
Numero uno auto
Phoenix, AZ
01.1993 - 02.2000
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Updated client account information and records in company databases.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Informed customers of loan application requirements and deadlines.
- Stayed abreast of lending regulations, industry trends and market rates.
- Collaborated with company teams to expedite loan approval processes.
- Identified valuable solutions for customers with credit problems.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Approved or denied loan applications and explained reasoning behind decisions.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Developed loan contracts and explained contract terms to clients.
- Located and suggested loan packages that met client needs and priorities.
- Set up debt payment plans based on client credit, income and assets.
- Developed and recommended personal or commercial loan packages for clients.
Education
Associate of Arts - Loan Singing Agent
Loan Signing System
Phoenix, AZ05.2022
Associate of Arts - Notarial Acts
National Notary Association
Chatsworth, CA05.2022
Associate of Arts - Curriculum And Instruction
Thomas Jefferson High School
Los Angeles, CA07.1988
Skills
- Mail sorting
- Vehicle inspections
- GPS use
- High-priority mail
- Insured mail procedures
- Mileage documentation
- Route planning
- Planning & organizing
- Good work ethic
- Organizational skills
- Conflict resolution
- Problem resolution
- Decision-making
- Multitasking
- Critical thinking
- Microsoft Office
- Document review
- Identification options
- Recordkeeping abilities
- Documentation skills
- 30 WPM typing speed
- Multi-line phone proficiency
- Database Management
- Sorting and labeling
- Fraud understanding
- Mail handling
- Spreadsheet management
- Project planning
- Accounting familiarity
Languages
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Certified Loan Signing Agent
Self Employed Writer
05.2022 - Current
Certified Notary Signing Agent
Self-employeed
09.2021 - Current
Auto Dealership Owner
Numero uno auto
01.1993 - 02.2000
Postal Carrier
unt
Associate of Arts - Loan Singing Agent
Loan Signing System
Associate of Arts - Notarial Acts
National Notary Association
Associate of Arts - Curriculum And Instruction
Thomas Jefferson High School