Esmeralda Gonzalez
Marana,AZ
Summary
To obtain a position in an organization which offers advancement opportunities by utilizing my extensive administrative knowledge, clerical skills and customer service experience.
Overview
12
12
years of professional experience
Work History
Case Aide
Old Pueblo Community Services
Tucson, AZ
01.2020 - 10.2021
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Oversaw day-to-day activities of clients in the Re-entry program.
- Detailed program operations and participant activities with comprehensive recordkeeping through daily interaction notes.
- Coordinated referrals and direct support for Re-entry clients.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes using HMIS program.
- Carried out day-day-day duties accurately and efficiently.
Assembler
Supply One
Tucson, AZ
09.2015 - 10.2016
- I perform a variety of reagent dispenser and/or fill related operations
- I operate equipment used to manufacture and fill reagent products
- I perform in-process tests (fill weight checks) to ensure that products meet specifications
- I notify appropriate individuals to achieve optimum production levels in the event of equipment or product problems
- I perform repetitive assembly of the company's products into complete packages
- I also maintain all production related documentation in compliance with Ventana’s
- Quality System Regulations.
Cashier
Home Depot
Marana, AZ
01.2015 - 09.2015
- Assist customers with final purchases and operate registers and credit card machines
- Help with customer questions and concerns about policy, procedure, and personnel, as well
- I also complete other tasks assigned by the management team, such as stocking, organizing, or cleaning.
Customer Service/Front Desk Clerk
Super 8 Motel
Marana, AZ
08.2006 - 01.2015
- Greet and register guests, make room assignments, issue keys, explain room rates, describe and answer questions about the facilities, handle billing and room problems, take reservations, and provide information about activities in and around the hotel property
- Responsible for operating switchboard, handling payments and maintaining hotel bookkeeping records.
Education
Education Diploma - General Studies
Cholla Magnet High School
Tucson, AZ05.1995
Skills
- Bi-lingual, 45 WPM, 10,000 KSPH, heavy phones, data entry,
- Proficient in MS Word, Excel, Power Point, Internet Extensive knowledge of general office machines,
- Copiers, fax, multiple phone lines, filing, inventory, customer service, internal scheduling, and
- Appointment setting Cash handling and reconciliation
- Agency Service Requirements
- Implementing Client Care Plans
- Teamwork and Collaboration
- Program Evaluation and Improvements
- Client Assistance Referrals
- Case Coordination
- Client Needs Assessment
- Case Notes
- Improvement Recommendations
- Case File Management
- Client Intakes
- Administrative Duties
Timeline
Case Aide
Old Pueblo Community Services
01.2020 - 10.2021
Assembler
Supply One
09.2015 - 10.2016
Cashier
Home Depot
01.2015 - 09.2015
Customer Service/Front Desk Clerk
Super 8 Motel
08.2006 - 01.2015
Education Diploma - General Studies
Cholla Magnet High School
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