Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Esmeralda Gonzalez

Santa Barbara,CA

Summary

Dedicated Administrative Assistant fluent in both English and Spanish with over three years of experience in financial and administrative support within fast-paced environments. Proficient in Microsoft Word and Excel, with a proven track record of managing multiple tasks, maintaining accurate financial records, and organizing events. Strong attention to detail, decision-making skills, and a commitment to compliance with all policies.Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Guest Services Manager

Oku
07.2022 - Current


  • Managed financial transactions, reconciled ledgers, and prepared monthly financial reports.
  • Coordinated special events, including advertising, booking flights, hotel reservations, and catering.
  • Implemented inventory control measures to optimize purchasing and reduce costs.
  • Provided analytical support to management, contributing to financial trend analysis and budgeting.
  • Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.

Assistant Guest Services Manager

Flor De Maiz
08.2020 - 09.2022
  • Supervised high-pressure situations with poise, maintaining excellent customer service.
  • Fostered a collaborative work atmosphere, enhancing communication between staff and management.
  • Mentored team members, promoting professional growth and teamwork.
  • Managed financial operations, including bookkeeping, vendor agreements, and procurement.

Sales Associate

Hollister Co.
03.2021 - 10.2021
  • Enhanced sales performance through effective product communication and upselling.
  • Maintained inventory records and managed stock levels using Excel
  • Participated in sales meetings, providing insights to improve team performance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Brand Representative

Abercrombie & Fitch
09.2019 - 01.2021
  • Implemented upselling strategies to boost revenue and enhance customer satisfaction.
  • Tracked inventory using management software and prepared sales reports.
  • Organized product displays and promotional materials to engage customers.

Education

Bachelor of Science - Business Administration

California State University - Channel Islands
Camarillo, CA
06.2026

Associate of Science - Business Administration

Santa Barbara City College
Santa Barbara, CA
05.2024

High School Diploma -

Santa Barbara High School
Santa Barbara, CA
01.2020

Skills

  • Proficient in Microsoft Word and Excel
  • Fluent in English and Spanish
  • Office organization and administration
  • Data entry and ledger reconciliation
  • Event planning and coordination
  • Purchasing and inventory control
  • Communication and active listening skills
  • Policy compliance and procedural adherence

Volunteer Experience

  • Student Volunteer, Hearts Equestrian Therapeutic Center, Santa Barbara, CA, 11/01/18, 05/01/19

Assisted riders with disabilities, ensuring a safe and supportive environment.

Collaborated with team members to provide patient information and support.

  • Reading Tutor, Santa Barbara Public Library, Santa Barbara, CA, 06/01/17, 09/01/18

Identified and addressed student learning needs through engaging reading activities.

Maintained detailed records of student progress and created progress charts.

  • Thomas Fire Animal Volunteer, Santa Barbara Showgrounds, Santa Barbara, CA, 12/01/17, 12/01/17

Provided service and assessed needs during evacuation orders.

Resolved operational issues and ensured exceptional animal care.

  • Event Coordinator, American Cancer Society for Canines, Santa Barbara, CA, 07/01/17, 12/01/17

Managed administrative support and coordinated event logistics.

Organized event details, including booking venues, catering, and guest lists.

  • File Clerk, La Cumbre Jr. High, Santa Barbara, CA, 01/01/17, 07/01/17

Tracked and maintained accurate records for incoming and outgoing files.

Categorized and sorted documents, ensuring compliance with school policies.

Timeline

Guest Services Manager

Oku
07.2022 - Current

Sales Associate

Hollister Co.
03.2021 - 10.2021

Assistant Guest Services Manager

Flor De Maiz
08.2020 - 09.2022

Brand Representative

Abercrombie & Fitch
09.2019 - 01.2021

Bachelor of Science - Business Administration

California State University - Channel Islands

Associate of Science - Business Administration

Santa Barbara City College

High School Diploma -

Santa Barbara High School
Esmeralda Gonzalez