Esmeralda Gonzalez
Santa Barbara,CA
Summary
Detail-oriented Administrative Assistant with hands-on experience in tech support, medical reception, and office coordination. Adept in EMR systems, scheduling, data entry, and resolving user or patient issues through clear communication and problem-solving. Skilled in Microsoft Office, digital record management, and multi-line phone operations. Bilingual in English and Spanish, known for maintaining efficient workflows, supporting providers and staff, and delivering excellent customer and technical support.
Overview
6
6
years of professional experience
Work History
Administrator Assistant
The Spine And Orthopedic Center
02.2025 - Current
- Organized complex patient schedules and reduced appointment conflicts, significantly improving orthopedic clinic flow and provider efficiency.
- Managed front-desk communications, improving response times to patient inquiries and enhancing overall patient satisfaction.
- Maintained accurate patient records and streamlined document retrieval within the EMR system, increasing administrative efficiency.
- Coordinated insurance verifications, referrals, and billing support, reducing claim delays and strengthening the revenue cycle.
- Communicated daily by managing over 50 calls with patients, adjusters, attorneys, and case managers, facilitating treatment updates and resolving operational issues to support continuous clinic operations.
Administrative Assistant
Eastside Esperanza Network: Nancy Avoce
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled meetings and appointments as well as coordinated and planned events.
Guest Services Manager
Oku
07.2022 - Current
- Managed financial transactions, reconciled ledgers, and prepared monthly financial reports.
- Coordinated special events, including advertising, and catering.
- Implemented inventory control measures to optimize purchasing and reduce costs.
- Provided analytical support to management, contributing to financial trend analysis and budgeting.
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
Assistant Guest Services Manager
Flor De Maiz
08.2020 - 09.2022
- Supervised high-pressure situations with poise, maintaining excellent customer service.
- Fostered a collaborative work atmosphere, enhancing communication between staff and management.
- Mentored team members, promoting professional growth and teamwork.
- Managed financial operations, including bookkeeping, vendor agreements, and procurement.
Sales Associate
Hollister Co.
03.2021 - 10.2021
- Enhanced sales performance through effective product communication and upselling.
- Maintained inventory records and managed stock levels using Excel
- Participated in sales meetings, providing insights to improve team performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Brand Representative
Abercrombie & Fitch
09.2019 - 01.2021
- Implemented upselling strategies to boost revenue and enhance customer satisfaction.
- Tracked inventory using management software and prepared sales reports.
- Organized product displays and promotional materials to engage customers.
Education
Bachelor of Science - Business Administration
California State University - Channel Islands
Camarillo, CA12-2027
Associate of Science - Business Administration
Santa Barbara City College
Santa Barbara, CA05.2024
High School Diploma -
Santa Barbara High School
Santa Barbara, CA06-2020
Skills
- EMR Record Management
Scheduling & Calendar Coordination
Insurance Verification & Billing Support
Bilingual Communication (English & Spanish)
Office Organization & Administrative Support
Customer Service & Active Listening
Data Entry & Document Accuracy
Policy Compliance & HIPAA Confidentiality
Timeline
Administrator Assistant
The Spine And Orthopedic Center
02.2025 - Current
Administrative Assistant
Eastside Esperanza Network: Nancy Avoce
08.2023 - Current
Guest Services Manager
Oku
07.2022 - Current
Sales Associate
Hollister Co.
03.2021 - 10.2021
Assistant Guest Services Manager
Flor De Maiz
08.2020 - 09.2022
Brand Representative
Abercrombie & Fitch
09.2019 - 01.2021
Associate of Science - Business Administration
Santa Barbara City College
Bachelor of Science - Business Administration
California State University - Channel Islands
High School Diploma -
Santa Barbara High School
Volunteer Experience
STUDENT VOLUNTEER, Hearts Equestrian Therapeutic Center
Santa Barbara, CA |November 2018 - May 2019
- Assisting riders with disabilities such as down syndrome, autism, among others
- Interacted with patients professionally in-person to provide information and direct to desired staff members
- Enhanced collaboration between team members by grooming the horses before and after a patient's visit
Santa Barbara, CA |June 2018 - September 2018
- Identified learning needs and implemented fun and engaging reading activities to help students advance
- Provided one-on-one and small group reading instruction to numerous students falling behind in reading skills
- Maintained detailed files and created charts tracking students reading progress.
Santa Barbara, CA |December 2017 - January 2018
- Provided attentive service and proactively assessed guest and animal needs during evacuation orders
- Worked with assistance team to resolve problems, improve operations and provide exceptional animal service
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Santa Barbara, CA |July 2017 - March 2018
- Helped group by supplying all administrative support, including managing incoming calls, coordinating files and sorting mail
- Managed administrative logistics of events planning, including fee collection, event booking and event promotions.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials that generated interest and boosted event attendance.
Santa Barbara, CA |January 2017 - December 2017
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
- Examined, categorized and sorted incoming documents
- Graded papers and assisted students with homework help