ESMERALDA GUTIERREZ
Woodland,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Catering Staff Member
HEAVY D'S
05.2021 - Current
- Delivered high-quality food service during events, ensuring guest satisfaction and timely meal presentation.
- Assisted in setup and breakdown of catering stations, maintaining organization and efficiency throughout events.
- Collaborated with team members to execute event logistics, enhancing overall service flow and coordination.
- Trained new staff on food safety protocols and customer service standards, fostering a compliant work environment.
Automotive Service Writer
Master Tech
03.2018 - Current
- Coordinated service schedules to optimize workflow and enhance customer satisfaction.
- Communicated with technicians to ensure accurate diagnosis and timely repairs.
- Maintained detailed records of customer interactions and service history for quality assurance.
- Assisted customers in understanding repair processes, providing clear estimates and timelines.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Greeted and registered customers requiring service and directed automobiles to service garage.
BARTENDING
ZITIOS
09.2018 - 11.2023
- Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
- Increased student confidence in their bartending abilities through hands-on training and personalized feedback.
- Leveled up the establishment''s reputation by consistently providing high-quality service and memorable flair bartending performances.
- Processed customer transactions accurately and efficiently using POS systems.
- Managed cash handling procedures, ensuring accuracy in daily reconciliations.
Event Bartender
Self-employeed
04.2021 - 08.2023
- Delivered exceptional customer service in fast-paced event environments.
- Prepared and served a wide range of alcoholic and non-alcoholic beverages.
- Managed bar inventory, ensuring timely replenishment and organization of supplies.
- Trained and mentored junior bartenders on service standards and drink preparation techniques.
Education
High School Diploma -
CACHE CREEK
Yolo, CA01-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Bartending expertise
- Safe food handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Catering Staff Member
HEAVY D'S
05.2021 - Current
Event Bartender
Self-employeed
04.2021 - 08.2023
BARTENDING
ZITIOS
09.2018 - 11.2023
Automotive Service Writer
Master Tech
03.2018 - Current
High School Diploma -
CACHE CREEK