Esmeralda Hernandez
Aurora,IL
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
Work History
Medical Billing Specialist
Paradigm Physician Billing
08.2020 - Current
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
- Solicited overdue payments
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
Administrative Assistant Intern
Paradigm Physician Billing
09.2023 - 12.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Reception Assistant
Aurora Dentrix
06.2023 - 09.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Assistant Store Manager
Salsa Verde Mexican Restaurant
02.2016 - 08.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Supervised and evaluated staff
Education
Bachelor of Business Administration -
Aurora University
Aurora, IL12.2023
Skills
- Bilingual Spanish and English
- Microsoft Word
- PowerPoint and Excel
- Customer and client relations
- Documentation and Recordkeeping
- Generating Reports
Clubs And Volunteer
- Bank of America Chicago Marathon- Finish Line Gatorade Endurance, 10/2020, Present
- Fox Valley Marathon Aid Stations- Spanish Honor Society EA 2018-2022
- Latin American Student Organization 08/2021, 12/2023, Aurora University
Timeline
Administrative Assistant Intern
Paradigm Physician Billing
09.2023 - 12.2023
Reception Assistant
Aurora Dentrix
06.2023 - 09.2023
Medical Billing Specialist
Paradigm Physician Billing
08.2020 - Current
Assistant Store Manager
Salsa Verde Mexican Restaurant
02.2016 - 08.2020
Bachelor of Business Administration -
Aurora University
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