Esmeralda Hernandez-Dejoy
Houston,TX
Summary
Versatile and dependable, with a proven track record of enhancing team efficiency and customer satisfaction. Excelled in multitasking and collaboration, seamlessly integrating infant care expertise with strong interpersonal skills to foster positive environments. Achieved commendable outcomes in fast-paced settings, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Family Nanny
Family Business
03.2021 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
Fast Food Crew Member
Burger King
01.2018 - 08.2019
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Fast Food Worker
McDonald's Restaurant
01.2019 - 07.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Cashier
Wetzel Pretzel
08.2015 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Customer Service Associate
Popeyes® Louisana Kitchen
08.2015 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX05-2018
Skills
- Infant care experience
- Dependable and responsible
- Multitasking
- Teamwork and collaboration
Languages
Spanish
Timeline
Family Nanny
Family Business
03.2021 - Current
Fast Food Worker
McDonald's Restaurant
01.2019 - 07.2019
Fast Food Crew Member
Burger King
01.2018 - 08.2019
Cashier
Wetzel Pretzel
08.2015 - 11.2016
Customer Service Associate
Popeyes® Louisana Kitchen
08.2015 - 01.2016
High School Diploma -
Lamar Consolidated High School
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