Esmeralda Herrera
Modesto ,CA
Summary
Dynamic Sales Executive with a proven track record at California Heating & Air, excelling in customer service and contract negotiations. Achieved remarkable sales growth by leveraging product knowledge and fostering strong client relationships, resulting in high repeat business and referrals. Expert in developing effective sales strategies and enhancing competitive positioning.
Overview
10
10
years of professional experience
Work History
Sales Executive
California Heating & Air
Modesto, CA
02.2016 - Current
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Conducted market research to identify potential leads and target demographics effectively.
- Delivered product presentations and demonstrations to educate clients on HVAC solutions.
- Collaborated with team members to refine sales strategies for improved conversion rates.
- Analyzed competitor offerings to position California Heating & Air as a leading choice in the market.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Negotiated favorable terms with suppliers to improve product margins and competitiveness.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Prepared pricing agreements and contracts to close sales.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Set up appointments with potential and current customers to promote new products and services.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Consistently exceeded new sales growth quotas for Product or Service.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Built professional sales presentations to promote services to groups of potential customers.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Commercial Broker
Calcon Solutions
Modesto, CA
05.2024 - Current
- Built and maintained strong client relationships through effective communication and follow-up strategies.
- Managed complex transactions from start to finish, ensuring a smooth process for all parties involved.
- Generated new business leads by creating targeted marketing materials tailored to specific client segments within the commercial brokerage space.
- Advised on optimal financing options for clients'' acquisitions or refinancing needs based on thorough review of available lending sources and loan terms.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Prepared contracts and related documentation according to strict standards.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Cultivated strong relationships with agents, lenders and title companies.
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Monitored contract execution to verify complete fulfillment of terms.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Decision-making
- Sales team leadership
- Business development and planning
- Referral marketing
- Upselling expertise
- Contract negotiations
- Sales coaching
- Competitive positioning
Languages
Spanish
Native or Bilingual
Timeline
Commercial Broker
Calcon Solutions
05.2024 - Current
Sales Executive
California Heating & Air
02.2016 - Current