Esmeralda Huckabee
Atwater,CA
Summary
Dedicated Office Assistant III with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
Office Assistant III
Merced County Community Economic Development
09.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained strict adherence to company policies regarding payment terms, discounts, and penalties when reviewing invoices for approval.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Processed invoices and payments in line with company policies and procedures.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card and check transactions to complete customer purchases.
- Enhanced customer satisfaction by promptly addressing and resolving complaints in a professional manner.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Scanned documents and saved in database to keep records of essential organizational information.
Office Assistant III
Merced County Department of Public Health
09.2020 - 09.2023
- Manage all daily responsibilities while ensuring compliance with HIPAA guidelines
- Confirm relevant guest information and payment methods to prevent fraud
- Perform various tasks including scheduling, rescheduling, and managing canceled appointments for patients
- Check patient data including insurance, demographic, and health history.
- Key Achievements/Contributions:
- Delivered administrative support to team members regarding scheduling, conflict resolution, and medical care.
- Provided top-notch customer service by greeting visitors, offering assistance, and answering questions.
- Steered significant efforts in coordinating patients scheduling, check-in, check-out, and billing payments.
Office Assistant III
Merced County Behavioral Health and Recovery Services
09.2013 - 09.2020
- Organized travel by booking accommodation and reservation
- Assisted professional staff with routine and special project tasks to optimize process
- Delivered significant efforts in organizing and attending meetings including compiling all related documents and reports
- Checked stock and ordered new supplies to maintain office supplies inventory.
- Key Achievements/Contributions:
- Spearheaded training program with keen focus on improving compliance at all levels.
- Applied confidentiality in accordance with county, state, and federal regulations.
- Provided office communications support by managing incoming/outgoing correspondence, email, and faxes.
- Supported special project coordinator in gathering data for audits ( in-house or audits outside of organization).
- Supported with policy and produce binder revisions as well as assisting with putting together the Board of Supervisor Agenda for Director, Assistant Director, Supervisor and Analyst.
Office Assistant III
Merced County Human Services Agency
05.2010 - 09.2013
- Interacted with customers via phone, email, and in-person for providing relevant information or directing to desired staff members
- Performed front desk tasks including receiving packages/mail and dispersing to correct employees.
- Key Achievements/Contributions:
- Provided outstanding customer service by greeting at front desk and engaging in pleasant conversations while managing check-in process.
- Utilized in-depth Microsoft Office expertise to create spreadsheets.
- Delivered substantial efforts in creating calendar for workshops for clients to attend weekly groups.
Education
Master's degree - Management
University of Phoenix-Online Campus
Phoenix, AZ10.2023
Bachelor of Arts - Organizational Leadership
Fresno Pacific University
Merced, CA05.2021
Associate in Arts (AA) - Administrative Office Management
Merced College
Merced, CA2016
Skills
- HIPAA Guidelines
- English / Spanish Fluency
- Travel Arrangements
- Microsoft Outlook
- Clerical Experience
- File Maintenance
- Office Administration
- Administrative Experience
Certification
- Compliance & Integrated Ethics Plan
- Connecting World, Spanish Bilingual 40 hr. Training
- Emerging Institute Leadership Training
Timeline
Office Assistant III
Merced County Community Economic Development
09.2023 - Current
Office Assistant III
Merced County Department of Public Health
09.2020 - 09.2023
Office Assistant III
Merced County Behavioral Health and Recovery Services
09.2013 - 09.2020
Office Assistant III
Merced County Human Services Agency
05.2010 - 09.2013
Master's degree - Management
University of Phoenix-Online Campus
Bachelor of Arts - Organizational Leadership
Fresno Pacific University
Associate in Arts (AA) - Administrative Office Management
Merced College
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