Summary
Overview
Work History
Education
Skills
Timeline
Generic

ESMERALDA ISLAMAJ

The Bronx,NY

Summary

Friendly and organized Patient Service Coordinator with background pulling and filing charts and coordinating lab results. Advanced communication, planning and conflict resolution skills. Fluent in Albanian and Italian.

Works well with representatives of multiple departments and organizations to assist patients. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Knowledgeable in Epic Software. Proficient in Microsoft MS Office.

Overview

6
6
years of professional experience

Work History

Home Healthcare Marketer

Freelance
The Bronx, NY
02.2022 - Current
  • Completed in-depth reviews of market conditions and customer preferences.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Developed campaigns and specific marketing strategies for clients.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Liaised between internal creative teams and agencies , and promotional materials.

Albanian Medical Interpreter

Language Line Solutions
The Bronx, NY
08.2021 - Current
  • Follow ethical codes to protect confidentiality of patient medical information.
  • Streamline patient and provider interaction by providing channel of effective communication.
  • Serve as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.

Costumer services and Event Coordinator

Tower Cafe Medical Building
The Bronx, NY
09.2020 - 07.2021
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Coordinated schedules and timelines for all events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Hotel General Manager

A&G Hotel
Vlore, Albania
06.2019 - 10.2019
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Supervised team of 3 front desk agents and helped to resolve issues arising during shifts.
  • Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
  • Oversaw day-to-day operations of brand new, 24-room hotel with staff of 20 employees.
  • Increased customer service ratings through personable service.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Provided services efficiently and with high level of accuracy.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Used coordination and planning skills to achieve results according to schedule.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.

Dental Guest Services Executive

Burjeel Hospital
Abu Dhabi, Emirates United Country
09.2015 - 12.2015
  • Managing office telephone systems, including answering calls and returning messages, managed over 30 patients per day.
  • Scheduling patient appointments and maintaining communication to confirm future appointments
  • Documenting patients' medical information, including medical history and health insurance information
  • Performing data entry tasks to document patient records within facility databases and maintaining patient files
  • Coordinating daily office activities, greeting patients and checking patients in and out for their appointment

Patient Services Coordinator

Aimis Spine American Hospital
Nicosia , Cyprus
05.2014 - 09.2015
  • Telephoned over 50 patients a day to obtain pre-registration information and confirm appointments.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
  • Collected time of service payments and issued receipts.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

Cashier and Supervisor

Aroma Espresso Bar Barista
Toronto, Canada
03.2009 - 05.2011
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Completed inventory counts and ordered merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record all transactions accurately and efficiently.

Education

Certificate - Home Care Coordinator

Edith & Carl Marks JCH of Bensonhurst
Brooklyn, New York
03.2022

Certificate - Hospitality Business Management

Hospitality And Tourism Academy
Tirane, Albania
02.2020

Bachelor of Science - Business Administration

Kristal College University
Tirane, ALbania
07.2012

Certificate - Marketing

Marketing E- Commerce
Chamber Of Commerce Of Brindisi
10.2006

Skills

  • Security Oversight
  • Caring, empathetic and Effective Under Pressure, resolving Problems
  • Service-Oriented, Organized and Efficient
  • Registration and Scheduling, Invoicing and billing
  • Multilingual English, Albanian, Italian and Spanish
  • Epic software knowledgeable, Microsoft Office ,Patient Registration, Verbal and Written Communication

Timeline

Home Healthcare Marketer

Freelance
02.2022 - Current

Albanian Medical Interpreter

Language Line Solutions
08.2021 - Current

Costumer services and Event Coordinator

Tower Cafe Medical Building
09.2020 - 07.2021

Hotel General Manager

A&G Hotel
06.2019 - 10.2019

Dental Guest Services Executive

Burjeel Hospital
09.2015 - 12.2015

Patient Services Coordinator

Aimis Spine American Hospital
05.2014 - 09.2015

Cashier and Supervisor

Aroma Espresso Bar Barista
03.2009 - 05.2011

Certificate - Home Care Coordinator

Edith & Carl Marks JCH of Bensonhurst

Certificate - Hospitality Business Management

Hospitality And Tourism Academy

Bachelor of Science - Business Administration

Kristal College University

Certificate - Marketing

Marketing E- Commerce

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ESMERALDA ISLAMAJ