Summary
Work History
Education
Skills
Languages
Timeline
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Esmeralda Jean

460 Vallw Del Mar ,TX

Summary

Dynamic Patient Care Coordinator with a proven track record at UnitedHealth Group, excelling in optimizing workflows and enhancing patient experiences. Skilled in electronic health records and appointment scheduling, I effectively trained staff and improved service delivery, significantly reducing wait times while fostering strong communication among multidisciplinary teams.

Work History

Patient Care Coordinator

UnitedHealth Group
2018 - 2025
  • Coordinated patient care activities across multidisciplinary teams to enhance service delivery.
  • Managed scheduling and follow-up appointments, ensuring timely access to healthcare services.
  • Developed and maintained comprehensive patient records using electronic health record systems.
  • Optimized workflows to improve patient intake processes, reducing wait times significantly.
  • Trained new staff on best practices in patient coordination and compliance protocols.
  • Collaborated with healthcare providers to facilitate effective communication regarding patient needs.

Insurance Verification Specialist

The Croc Doc Pediatric Dentistry
2017 - 2018
  • Verified patient insurance eligibility to ensure accurate billing processes.
  • Communicated with insurance providers to resolve discrepancies in coverage information.
  • Maintained detailed records of insurance verification and authorization statuses.
  • Collaborated with dental staff to streamline patient intake and insurance processes.

Patient Access Associate

The Hospitals of Providence
2017 - 2018
  • Facilitated patient registration and insurance verification processes to enhance service delivery.
  • Coordinated appointment scheduling for patients, ensuring efficient use of resources and staff time.
  • Streamlined patient check-in procedures, reducing wait times and improving overall patient experience.
  • Collaborated with clinical teams to resolve patient inquiries and issues effectively, promoting satisfaction.

Education

High School Diploma -

Bel Air HS
El Paso, TX

Certification In Office Technology -

International Business
El Paso, TX

Registered Dental Assistant -

Star Kids Pediatric Dentistry
El Paso, TX

Skills

  • Patient care coordination

  • Electronic health records

  • Appointment scheduling

  • Insurance verification

  • Staff training

  • Workflow optimization

  • Customer service

  • Scheduling

  • CPR Certified

  • Fluent Dental Terminology

  • Four Handed Chair Assistant

  • Dental X-rays, Pretreatment Instructions

Languages

Spanish

Timeline

Patient Care Coordinator

UnitedHealth Group
2018 - 2025

Insurance Verification Specialist

The Croc Doc Pediatric Dentistry
2017 - 2018

Patient Access Associate

The Hospitals of Providence
2017 - 2018

High School Diploma -

Bel Air HS

Certification In Office Technology -

International Business

Registered Dental Assistant -

Star Kids Pediatric Dentistry

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Esmeralda Jean