Esmeralda Hernandez

Work in a fast paced environment, prioritize patient daily care according to acuity and schedule patient procedures. Prepared treatment rooms for patient examinations, keeping the rooms neat and clean. Cleaned and sterilized instruments and properly disposed of contaminated supplies. Help physicians examine and treat patients handing them instruments or performing such tasks as givin injections/phlebotomy/Vital Signs/ dressing changes and suture removal. Perform preventative maintenance on emergency equipment. Assist with patient and family education. Utilize PC to enter and retrieve patients data. Answer multi-line phone, operate fax and copy machine. Submit claims to medical insurance for approval and payment.

Provided a positive customer experience with fair, friendly, and courteous service. Manage transactions with customers using cash registers. Scanned goods and ensure pricing is accurate. Collected payment whether in cash or credit. Issued receipts, refunds, change or tickets. Redeemed coupons and rewards. Cross-sell products and introduce new ones.

Developed the skills to work in a fast paced environment. Ringing up items, bagging items, requesting price checks, honoring coupons, collecting payments and giving appropriate change. Responsible for counting the contents of the cash register drawer at the end of each shift, maintaining receipts records and withdrawals. Responsible for checking materials and supplies and reporting when stock is slow. Resolved customer complaints, guide them and provide relevant information.