Esmeralda Lira
San Antonio
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
8
8
years of professional experience
Work History
Bar Manager
Wing Daddy's Sauce House
San Antonio
10.2021 - Current
- Oversaw inventory management and ordered supplies to maintain stock levels.
- Trained new bartenders on drink recipes and customer service standards.
- Created seasonal cocktail menus to enhance customer experience and engagement.
- Handled customer inquiries and resolved issues to ensure satisfaction at the bar.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Wharehouse Team Lead
Imperfect Foods
San Antonio
01.2020 - 11.2020
- Supervised daily operations in fast-paced warehouse environment.
- Fostered a positive team culture through effective communication and support.
- Oversaw the loading and unloading of trucks with freight deliveries according to established safety guidelines.
- Maintained inventory levels by organizing and restocking supplies as needed.
- Assisted in loading and unloading trucks, ensuring timely delivery of goods.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Received and tracked incoming inventory shipments.
Management Trainee
McDonald's Restaurant
San Antonio
03.2018 - 02.2020
- Supervised daily operations to ensure smooth workflow and efficiency.
- Trained and coached staff on customer service best practices and food safety.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Handled customer complaints promptly, ensuring satisfaction and loyalty.
- Enforced health and safety regulations to maintain a clean work environment.
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising crew members, delivering optimal productivity.
- Prepared and assembled food items according to company standards.
- Operated cash register and handled customer transactions efficiently.
Education
High School Diploma -
Sa Leadership Academy
San Antonio, TX07-2019
Skills
- Cocktail creation
- Staff training
- Workflow supervision
- Problem solving
- Effective communication
- Outgoing personality
- Performance evaluation
- Marketing and sales experience
- Restaurant management
- Supervisory experience
- Team building
- Time management
- Cash handling
- Cocktail development
- Vendor management
- Organizational growth
- Bar management
- Hospitality and accommodation
Languages
Spanish
Professional
Timeline
Bar Manager
Wing Daddy's Sauce House
10.2021 - Current
Wharehouse Team Lead
Imperfect Foods
01.2020 - 11.2020
Management Trainee
McDonald's Restaurant
03.2018 - 02.2020
High School Diploma -
Sa Leadership Academy