Esmeralda Lomeli
Oxnard,California
Summary
Well-rounded professional with extensive years spent working in sales, customer service, and administrative support. Gained valuable transferable skills in relationship building, strategic planning and project management. Strong track record of quickly learning and adapting in new complex situations. Eager to leverage a diverse range of talents in a new, engaging professional setting. Committed to lifelong learning and professional development.
Overview
8
8
years of professional experience
Work History
SALES SUPPORT SPECIALIST
Elevance Health
09.2021 - Current
- Maintain accurate customer records resulting in improved communication and customer satisfaction
- Support training and assisting teams on company systems and procedures for future requests
- Provided beneficial administrative support to sales team resulting in improved client satisfaction
- Project coordination and meeting arrangements with Sales and Internal Departments to follow up on outstanding issues and provide solutions in a timely manner
- Managed relationships with cross-functional internal departments resulting in efficient -timely completion results
- Coordinate custom benefit update changes for plan renewals
- Managed all updates and revisions until completion with benefit analysts
- Excellent organization skills for setting work priorities and managing high volume information from multiple sources.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
BRAND MARKETING-PRODUCT DEVELOPMENT ASSISTANT
JAFRA Cosmetics International
05.2021 - 09.2021
- Identify the final goal of the project and keep a high level of engagement
- Lead weekly meetings with vendors to discuss pricing and delivery options for new/existing components
- Weekly meetings with cross-functional departments on updates of leading to final product completion
- Ensure projects and products meet all profit margins + target costs
- Order management following up on orders through end process to ensure timely shipment delivery
- Research category and competitive information and analyze sales data
- Prepared cost analysis reports on new product development.
ASSOCIATE ACCOUNT MANAGER
Pacifica Beauty
06.2018 - 11.2020
- Established and maintained long lasting client relationships including gaining back business previous accounts
- Sourced new opportunities to introduce products and services to potential clients
- Worked with marketing and product development to enhance overall client delivery and new product launch efforts
- Met with Buyers on a quarterly basis to establish sales plan and seasonal items
- Set up Zoom Presentations to discuss product and new sales opportunities
- Attended and assisted with tradeshow event set up
- Scheduled client meetings during events
- Monitored customer order process and addressed customer issues
- Solved customer issues/inquiries proactive and timely manner
- Daily communication updates and requirements between internal team members and clients to keep parties informed of project progress resulting in meeting required deadlines.
OFFICE ADMINISTRATOR
LaZerCAD LLC
07.2016 - 06.2018
- Oversee and support all administrative duties in office
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
- Managed inbound customer services inquiries
- Partnered with the Director of Infrastructure to gain better understanding of new position requirements and achieve hiring vendor goals
- Reviewed referral candidates and contacted qualified individuals to request applications
- Sourced, qualified and conducted screening interviews with job candidates
- Communicated duties, compensation, working conditions to all potential candidates, enabling better understanding of job expectations
- Cold calling and sourcing to bring in well qualified candidates to fill open vendor positions.
Education
ASSOCIATE OF ARTS IN MERCHANDISING AND MARKETING -
Fashion Institute of Design & Merchandising
Los Angeles, CASkills
- Client Management
- Salesforce Software
- Problem Solving
- Positive Attitude
- Organizational Management
- Data Input
- Vendor Relations
- Proficient in all Microsoft Programs
- Project Management
- Effective Cross-functional Communication
- Bilingual
- Flexible-Adaptive Team Player
- Solution Selling and Presentations Skills
- High-Attention to Detail
Profiles - Linkedin
https://www.linkedin.com/in/esmeralda-lomeli-a80598157/
Timeline
SALES SUPPORT SPECIALIST
Elevance Health
09.2021 - Current
BRAND MARKETING-PRODUCT DEVELOPMENT ASSISTANT
JAFRA Cosmetics International
05.2021 - 09.2021
ASSOCIATE ACCOUNT MANAGER
Pacifica Beauty
06.2018 - 11.2020
OFFICE ADMINISTRATOR
LaZerCAD LLC
07.2016 - 06.2018
ASSOCIATE OF ARTS IN MERCHANDISING AND MARKETING -
Fashion Institute of Design & Merchandising
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