Esmeralda Lopez G

▪ Greeted each guest with proper eye contact

▪ Properly seated each guest

▪ Operated a cash register for cash and credit card transactions

▪ Cleaned and inspected work areas

▪ Ensured the comfort of guests and informed the status of their orders or wait times

▪ Monitored the table rotation and made sure that each member of the staff wait received a fair amount of tables

▪ Fostered a positive work environment by consistently treating all employees and customers with respect and consideration

▪ Determined customer needs by asking relevant questions and listening actively to the responses

▪ Answered telephone calls and responded to inquiries

▪ Performed multiple tasks at once, under heavy time constraints

▪ Communicated clearly with the kitchen and customers

▪ Delivering food to guests quickly and efficiently

▪ Type up proposals, walk troughs, contracts and fax/email to client. Also give a copy to project supervisor and/or manager

▪ Keep track of certain employees timecards

▪ Schedule meetings for supervisors

▪ Create chemical cards

▪ Assist with cell phones for employees when asked and update phone list

▪ Have agenda ready for Friday’s meeting and attend Friday meeting

▪ Assist employees with hire packets

▪ Have tailgate meeting topic ready every week for safety meeting

▪ Make sure open Urgent Action Work Orders are completed.

▪ Update equipment data base

▪ Update routes

▪ Submit monthly Pesticides Report for Orange County and San DiegoCounty

▪ Update I-9 folder

▪ Update fleet listing

▪ Greenbelt Report

▪ Greet and welcome guests as soon as they arrive at the office

▪ Forward calls 7:00 a.m. and 4:00 p.m.

▪ Direct visitors to the appropriate person and office

▪ Check answering service calls through e-mail and distribute message firstthing in the morning. Fax/email answering service calls to supervisorand call person who took care of the call to see what was done. Make Urgent Action Work Order to make sure work gets complete

▪ Answer phone calls and dispatch messages as soon as possible. Return client calls as soon as possible when applicable

▪ Assist supervisors and office as needed

▪ Hand out uniforms to employees

▪ Mail out checks and invoices

▪ Open mail and distribute

▪ Keep files current and stock such as copies of check request forms, employee reimbursement, hire packets, employment applications, etc…

▪ File any paper work that needs to be filed

▪ Create timecards for employees

▪ Assist in keeping the office appearance clean and neat (including kitchen and bathroom)