Esmeralda Maldonado
Del Valle,TX
Summary
Proven in enhancing customer loyalty and streamlining operations, I leveraged my problem-solving and data entry skills at Corelogic to resolve conflicts and manage high-volume calls efficiently. With a knack for critical thinking and maintaining professionalism, I significantly contributed to improving service delivery and customer satisfaction. Very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Corelogic
02.2011 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Loan Officer
Texan Credit
08.2009 - 02.2011
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Office Administrator
Texas Farm Bureau Insurance
06.2004 - 08.2009
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Educate customers on each type of insurance coverage and make recommendations based on their needs.
- Provided service to clients’ changing insurance needs.
- Help customer with their claims
- Explain coverages
Customer Service Representative
Texas Department Of Criminal Justice, TDCJ
06.2001 - 06.2004
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Education
No Degree -
Austin Community College
08.2001
High School Diploma -
Lanier High School
06.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Call Management
- Multi-line phone talent
- Office equipment proficiency
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Corelogic
02.2011 - 02.2024
Loan Officer
Texan Credit
08.2009 - 02.2011
Office Administrator
Texas Farm Bureau Insurance
06.2004 - 08.2009
Customer Service Representative
Texas Department Of Criminal Justice, TDCJ
06.2001 - 06.2004
No Degree -
Austin Community College
High School Diploma -
Lanier High School