Esmeralda Maldonado
Dallas,Texas
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Returns/Merchant Chargeback Specialist Coordinator
Nerium Intl
06.2014 - 08.2016
- Reviewed incoming correspondence to ascertain nature of concern and determine disposition
- Compose/send responses to customers concerning requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing or unsatisfactory service
- Maintained communication with cross departments in regard to refunds and chargebacks
- Review, document and process refunds/chargebacks according to company policies and procedures
- Calculate and process commission clawbacks
Franchise Coordinator
Executive-Leads LLC
08.2012 - 06.2014
- Handled high volume incoming and outgoing calls
- Verified qualified lead information
- Maintained administrative tasking involved with customer accounts
- Worked with custom CRM and LMA programs
- Quality control and voicemail tracking
Administrative Assistant
Smart Start Inc
02.2009 - 08.2012
- Managed incoming and outgoing calls
- Assisted with ignition inter-lock appointments and court calls
- Ran daily reports for clients
- Prepared subpoenas for probations officers and attorneys
- Aided officers in interpreting reports
Education
G.E.D -
06.1994
Skills
- Communication
- Customer service
- Multitasking
- Problem solving
- Training
- Positive attitude
- Customer relationship
- Goal orientation
- Customer order management
- Decision-making
- Customer complaint resolution
- Analytical problem solver
Languages
Spanish
Native or Bilingual
Timeline
Returns/Merchant Chargeback Specialist Coordinator - Nerium Intl
06.2014 - 08.2016
Franchise Coordinator - Executive-Leads LLC
08.2012 - 06.2014
Administrative Assistant - Smart Start Inc
02.2009 - 08.2012
Dallas Can Academy - G.E.D,
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