Esmeralda Marin Guzman
Baldwin Park,CA
Summary
Results-driven individual with a solid foundation in customer engagement, thriving in fast-paced environments focused on efficiency. Proficient in communication, financial transactions, data entry and effective problem resolution. Demonstrates success in aligning skills with company goals and cultivating positive interactions with guests to ensure memorable experiences. Motivated professional with a desire to learn, and positively contribute to team dynamics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cafe Retail Cashier/Sales Associate
Portos Bakery & Cafe
West Covina, CA
11.2023 - 07.2025
- Established personalized service by building strong connections with guests, and attentive hospitality
- Performed cashier duties such as accepting payments, issuing refunds, and counting money back to maintain an accurate cash register daily.
- Accurately received and processed order information to ensure guests received the correct items in a timely manner
- Demonstrated ability to multitask in a fast-paced, high-volume environment, while providing professional customer satisfaction,
- Used strong communication skills in both English and Spanish to assist a diverse customer base daily.
- Trained new team members in store policies, accurate packaging, inventory procedures, and customer service.
- Maintained knowledge of new company rollouts and seasonal changes.
Retail Associate
Fashion Q
West Covina, CA
10.2022 - 10.2023
- Processed payments, and managed exchanges, returns, and refunds per company policy.
- Worked collaboratively with coworkers to receive new inventory, and labeled merchandise price tags accurately for distribution.
- Directed guests to appropriate store departments by leveraging layout expertise.
- Arranged merchandise for display to highlight new styles, drive customer interest, and enhance sales.
- Resolved customer complaints in a professional manner
Education
Medical Assistant Certification
North-West College
West Covina, CA06.2026
High School Diploma -
Baldwin Park High School
Baldwin Park, CA06-2022
Skills
- Customer service and support
- Team collaboration
- Cash handling
- Bilingual communication
- Basic Math Proficiency
- Phone etiquette
- Data entry and record keeping
Certification
California Pre-Licensing Certificate of Completion
January 2023
- 32 Hour Life Pre-License Course
- Course Number: 383487
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cafe Retail Cashier/Sales Associate
Portos Bakery & Cafe
11.2023 - 07.2025
Retail Associate
Fashion Q
10.2022 - 10.2023
Medical Assistant Certification
North-West College
High School Diploma -
Baldwin Park High School