Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Esmeralda Martinez

Dallas,TX

Summary

Hi, my name is Esmeralda I have over 8 years of experience in Customer Service. As well as working in a warehouse. I'm very good at adapting to new environments. I have experience as a Line cook, Pantry Cook, as a Server and as a Warehouse Associate. I'm always looking to learn new trades, I'm punctual and reliable. I'm fluent in both English and Spanish and have great communication skills I always cooperate with the company that I work for. Resourceful Warehouse Associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

8
years of professional experience

Work History

Uno Mas Tex Mex

Server
05.2022 - Current

Job overview

  • At Uno Mas I opened up as a Server and performed closing duties; including cleaning and putting everything back to it's rightful place for the rest of the Associates to open next morning. I also upsold food items, we have a daily PPA to meet of 35% per guest. I learned to improve my communication with guests, explain the menu, upsale, take orders and serve them their meals in a timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Amazon Fulfillment Center

Amazon Warehouse Associate
01.2022 - 12.2023

Job overview

  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Manny's Tex Mex

Server
08.2019 - 02.2020

Job overview

  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Explained menu items and suggested appropriate options for food allergy concerns

Spiral Diner And Bakery

Line Cook/ Shift Lead/Server
03.2017 - 04.2018

Job overview

  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality

Mi Cocina

Line Cook
01.2017 - 04.2018

Job overview

  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
  • Prepared food items such as meats, poultry and fish for frying purposes

Ocean Prime

Pantry Cook
01.2016 - 01.2018

Job overview

  • Stocked supplies to maintain sufficient levels of food products at pantry station.
  • Completed side work and prep according to back of house checklist.
  • Cleaned and sanitized pantry station at end of shift.
  • Constructed pantry station daily to serve one hour prior to lunch and dinner service.
  • Coordinated with fellow employees to meet guests' needs to support restaurant operation.
  • Adhered to state and local health and safety regulations for food handling and sanitation.
  • Notified chef in advance of supply needs to prevent inventory shortage.
  • Communicated with servers and chef to expedite food delivery.
  • Completed side work and prep according to back of house checklist
  • Stocked supplies to maintain sufficient levels of food products at pantry station
  • Cleaned and sanitized pantry station at end of shift
  • Cleaned counters, shelves, walls, furniture and equipment in food service areas
  • Prepped dressing, vinaigrettes and accompanying garnishes for pantry menu items

Education

Ogle School of Hair Skin Nails - Hurst
Dallas, TX

Trade School
07.2021

University Overview

  • Completed professional development in cosmetology.

North Dallas High School
Dallas, TX

High School Diploma
05.2011

Skills

Route deliveries

  • Warehouse Logistics
  • Lifting and Sorting
  • Developing Rapport with Guests
  • Phone Inquiries
  • Restaurant Operation
  • Preparing Guest Salads
  • Menu Knowledge
  • Table Bussing
  • Production Preparation
  • Quality Control Guidelines
  • Food Safety
  • Cleaning and Sanitation
  • Process Payments
  • Problem Resolution

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Server

Uno Mas Tex Mex
05.2022 - Current

Amazon Warehouse Associate

Amazon Fulfillment Center
01.2022 - 12.2023

Server

Manny's Tex Mex
08.2019 - 02.2020

Line Cook/ Shift Lead/Server

Spiral Diner And Bakery
03.2017 - 04.2018

Line Cook

Mi Cocina
01.2017 - 04.2018

Pantry Cook

Ocean Prime
01.2016 - 01.2018

Ogle School of Hair Skin Nails - Hurst

Trade School

North Dallas High School

High School Diploma
Esmeralda Martinez