Esmeralda Medina
Orlando,FL
Summary
A proven sales professional for organizations, Offer expertise in developing successful growth strategies in product benefits and customer service techniques. Also known for creating dynamic marketing strategies that engage consumers and take away business from the competition.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Athlete
Nike Factory Outlet
Orlando, FL
03.2023 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Receptionist
Mid Florida Dermatology
Orlando, FL
04.2022 - 03.2023
- Counseled patients on topics such as need for annual dermatologic screenings, sun protection and skin cancer awareness.
- Evaluated patients to determine eligibility for cosmetic procedures such as liposuction, laser resurfacing or microdermabrasion.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Pharmacy Technician
CVS Specialty Pharmacy
Orlando, FL
05.2019 - 03.2022
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Front Desk Receptionist
Family And Internal Medicine
Orlando, FL
04.2017 - 04.2019
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Customer Care Representative
Walgreens
Orlando, FL
02.2014 - 07.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
John Adams High School
Ozone Park, NY06.2011
Skills
- Telephone Etiquette
- Appointment Scheduling
- Administrative Skills
- Office Organization
- Work Prioritization
- Complex Problem-Solving
- Resilience Under Pressure
- Adaptability to Change
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Pharmacy Technician Certification
Timeline
Athlete
Nike Factory Outlet
03.2023 - 06.2024
Receptionist
Mid Florida Dermatology
04.2022 - 03.2023
Pharmacy Technician
CVS Specialty Pharmacy
05.2019 - 03.2022
Front Desk Receptionist
Family And Internal Medicine
04.2017 - 04.2019
Customer Care Representative
Walgreens
02.2014 - 07.2017
High School Diploma -
John Adams High School