ESMERALDA MORA
HOUSTON,TX
Summary
Dynamic professional with a strong background in underwriting and customer support. Skilled in data analysis and documentation review, fostering effective communication to enhance team performance and drive service excellence.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Underwriter
CMGA INSURANCE
02.2026 - Current
- Evaluate insurance applications for risk assessment and coverage eligibility.
- I Collaborate with agents to clarify application details and resolve discrepancies.
- Maintain detailed records of underwriting decisions for audit purposes.
- Assist customer with making payments
- Assist agents with any questions or assistance e they require when they do not understand a policy
Call Center Representative
Harris County Toll Road Authority
01.2025 - 02.2026
- Assisted customers with payment processing and dispute resolution effectively.
- Managed multiple calls simultaneously while maintaining high service quality standards.
- Provided accurate information about toll road services and policies to ensure compliance.
Dispatcher
RXO Logistics
09.2024 - 01.2025
- Coordinated daily dispatch operations to ensure timely deliveries and efficient route management.
- Communicated effectively with drivers and clients to address concerns and provide updates.
- Tracked locations, delays, and cancellations
Underwriter
Constitution General Agency
09.2023 - 06.2024
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Examined accidents, to add violations to insureds
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
Front Office Receptionist
Constitution General Agency
04.2023 - 09.2023
- Managed front desk operations, ensuring seamless visitor check-in.
- Maintained organized filing systems for underwriting and claims department.
- Maintained organized filing systems for client records and documentation accuracy.
- Trained new reception staff on procedures and customer service protocols to ensure consistency.
- Maintained clean reception area to promote positive, professional environment for clients.
Education
High School Diploma -
Houston Community College
Houston, TXSkills
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Team building
- Customer service
- Interpersonal skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Underwriter
CMGA INSURANCE
02.2026 - Current
Call Center Representative
Harris County Toll Road Authority
01.2025 - 02.2026
Dispatcher
RXO Logistics
09.2024 - 01.2025
Underwriter
Constitution General Agency
09.2023 - 06.2024
Front Office Receptionist
Constitution General Agency
04.2023 - 09.2023
High School Diploma -
Houston Community College