Esmeralda Morales Ramos
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learned a new position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lung Financial Coordinator / Case Manager
Methodist Health Care
06.2021 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Maintained a high level of confidentiality when handling sensitive financial information and employee records.
Senior Patient Access Representative III
Christus Health
01.2019 - 05.2021
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
- Improved patient satisfaction by providing timely and accurate appointment scheduling.
- Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
- Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility.
- Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Access Team Lead / Supervisor
Methodist Hospital
01.1998 - 09.2019
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Providing excellent customer service by promptly answering patient inquiries.
Education
Bachelor of Arts - Business Administration
Wayland
San Antonio08.2021
Associate of Arts -
San Antonio College
San Antonio, TX05.2019
High School Diploma -
Fox Technical High School
San Antonio, TX06.1991
Skills
Medical Records Management
Office Management
Inventory Management
Report and Documentation preparation
Team building and Supervision
Staff Development
Training Polices and Procedure manuals
Medical coding
Expense Reduction
Cash reconciliation
Payroll and Bookkeeping
Microsoft Office Programs
Data Entry
Certification
The National Association of Healthcare Access Management October 2020 to October 2022.
Languages
Spanish
Full Professional
Timeline
Lung Financial Coordinator / Case Manager
Methodist Health Care
06.2021 - Current
Senior Patient Access Representative III
Christus Health
01.2019 - 05.2021
Patient Access Team Lead / Supervisor
Methodist Hospital
01.1998 - 09.2019
Bachelor of Arts - Business Administration
Wayland
Associate of Arts -
San Antonio College
High School Diploma -
Fox Technical High School
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