Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esmeralda Moreno

Moses Lake,WA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Center Administrative Assistant

Inspire Development Centers
11.2023 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Assisted development and implementation of new administrative procedures.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Career Counselor

O.I.C. Of Washington
04.2023 - 11.2023
  • Enhanced student career development by conducting individual counseling sessions and group workshops.
  • Assisted administration by analyzing job placement outcomes data contributing to accreditation reports.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Provided one-on-one coaching sessions focused on interview preparation, boosting student confidence during employer interactions.
  • Developed career and education plans based on individual needs.
  • Maintained knowledge of market and diverse career opportunities.
  • Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
  • Managed caseload of diverse clientele including undergraduate students, graduate students, alumni, as well as adult learners seeking assistance in their career journey.
  • Organized successful on-campus job fairs, connecting students directly with potential employers.
  • Assisted clients in building successful job search strategies.
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
  • Helped students evaluate course choices and select relevant classes.
  • Maintained accurate records of all individual counseling sessions, tracking progress towards defined goals over time.

Financial Customer Service Representative

Social Treatment Opportunity Programs (S.T.O.P.)
11.2019 - 01.2023
  • Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
  • Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
  • Identified opportunities for process improvements, leading to enhanced operational efficiency within the team.
  • Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
  • Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Retail Store Manager

Mattress Firm
05.2017 - 09.2019
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

High School Diploma -

Big Bend Community College
Moses Lake, WA
06.2001

Skills

  • Customer and client relations
  • Data Entry
  • Office Administration
  • Time Management
  • Strong Problem Solver
  • Documentation and Recordkeeping
  • Professional Communication
  • Scheduling and calendar management
  • Dedicated Team Player

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Center Administrative Assistant

Inspire Development Centers
11.2023 - Current

Career Counselor

O.I.C. Of Washington
04.2023 - 11.2023

Financial Customer Service Representative

Social Treatment Opportunity Programs (S.T.O.P.)
11.2019 - 01.2023

Retail Store Manager

Mattress Firm
05.2017 - 09.2019

High School Diploma -

Big Bend Community College

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Esmeralda Moreno