Esmeralda Navarro
455 Joiner Parkway Apt. 28, Lincoln,CA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Hardworking and passionate job seeker with strong organizational bilingual skills eager to secure entry-level position.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Insurance Agent /Bilingual CSR
Placer West Insurance Services
08.2003 - Current
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Calculated premiums and established payment methods for sales.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Managed escalated cases proficiently, using advanced negotiation skills to maintain positive relationships with clients who spoke either English or Spanish fluently.
Education
High School Diploma -
Lincoln High School
Lincoln, CA06.2004
Skills
- Bilingual - Fluent Spanish and English
- Licensed Insurance Agent
- Property Insurance
- Auto Insurance
- Operations Management
- Multitasking Abilities
- Professionalism and Ethics
- Account Management
- Client Relations
- Customer Service
- Punctual
- Responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Property and Casualty Insurance Agent
CDI License #0I20401 Expires 02/28/2025
Timeline
Insurance Agent /Bilingual CSR
Placer West Insurance Services
08.2003 - Current
High School Diploma -
Lincoln High School
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