Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esmeralda Navarro

Allen,TX

Summary

Proven bilingual professional with extensive experience in customer service and problem-solving, demonstrated at Beacon Hill Temporary Staffing. Fluent in Spanish, adept at call center operations and data entry, I significantly enhance customer satisfaction and loyalty. My proactive approach and ability to resolve conflicts have consistently resulted in positive outcomes and repeat business. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Realtor

EXP
01.2022 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Advised and informed prospective clients on current market activities and conditions.
  • Wrote contracts to outline sales and purchases of properties.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Presented purchase offers to sellers for consideration.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Bilingual Customer Service Representative

Beacon Hill Temporary Staffing
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.

Medical Assistant Team Leader

IBJI
07.2015 - 07.2020
  • Coordinated billing processes efficiently, minimizing errors and maximizing revenue collection for the practice.
  • Created an organized workspace by implementing efficient documentation practices and streamlining recordkeeping systems.
  • Streamlined medical office operations for improved efficiency through organized delegation of tasks.
  • Supported healthcare providers by preparing examination rooms promptly before each appointment.
  • Maintained strict adherence to HIPAA regulations, protecting patient confidentiality and safeguarding sensitive information.
  • Collaborated with physicians to optimize patient scheduling, reducing wait times and enhancing patient satisfaction.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Developed training programs for new medical assistants, resulting in increased competency and productivity.
  • Implemented inventory management systems that minimized supply shortages and reduced costs associated with overstocking.

Cashier

Sears
08.2010 - 08.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.

Assembly Line Worker

Cardinal Health
03.2010 - 05.2014
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Bank Teller

First Midwest Bank
09.2008 - 02.2010
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.

Merchandise Supervisor

Six Flags Great America
05.2000 - 10.2010
  • Reviewed store layouts regularly to maximize space usage efficiency without compromising aesthetics or functionality.
  • Ensured compliance with company policies, safety regulations, and local laws regarding merchandise handling and display.
  • Implemented markdowns efficiently while minimizing negative impacts on overall profitability ratios.
  • Established clear sales goals and motivated staff to meet objectives.
  • Mentored junior staff members by providing ongoing training on best practices in merchandising and customer service.
  • Utilized both upselling and down-selling strategies to maximize profits.
  • Collaborated with marketing team to create impactful in-store signage, increasing brand visibility and driving sales growth.
  • Promoted a positive work environment among staff members through open communication channels, fostering teamwork spirit across all departments.
  • Trained, mentored and oversaw team members to drive performance and sales excellence.
  • Reduced shrinkage by implementing loss prevention measures and closely monitoring store activities.
  • Enhanced customer shopping experience through effective visual merchandising techniques and store layout optimization.
  • Coordinated cross-functional teams to execute seasonal resets and new product launches in a timely manner.
  • Increased employee productivity by developing performance goals, providing feedback, and recognizing achievements on a regular basis.
  • Assisted customers with inquiries or concerns, ensuring their satisfaction with store offerings or resolving any issues promptly.
  • Completed monthly profit and loss performance reports.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.

Education

No Degree - Nursing Science

Collin College
Plano, TX

No Degree - Nursing Science

College of Lake County
Grayslake, IL

No Degree - Real Estate

Aceable
09.2022

Medical Assistant License - Medical Assistant

CSI
Gurnee, IL
06.2015

Skills

  • Fluent Bilingualism
  • Problem-Solving
  • Spanish translation
  • Customer Support
  • Call center experience
  • Call Center Operations
  • Caller Assistance
  • Service Recommendations
  • Spanish Fluency
  • Customer Service
  • Computer Skills
  • Data Entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Representative

Beacon Hill Temporary Staffing
02.2022 - Current

Realtor

EXP
01.2022 - Current

Medical Assistant Team Leader

IBJI
07.2015 - 07.2020

Cashier

Sears
08.2010 - 08.2014

Assembly Line Worker

Cardinal Health
03.2010 - 05.2014

Bank Teller

First Midwest Bank
09.2008 - 02.2010

Merchandise Supervisor

Six Flags Great America
05.2000 - 10.2010

No Degree - Nursing Science

Collin College

No Degree - Nursing Science

College of Lake County

No Degree - Real Estate

Aceable

Medical Assistant License - Medical Assistant

CSI
Esmeralda Navarro