Esmeralda Nevarez
Phoenix,AZ
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Amazon
, Arizona
01.2024 - 11.2024
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Packed boxes and stock using organizational guidelines.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Cashier
Walmart
Phoenix , AZ
08.2022 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Liquor Store Clerk
Stocking
Phoenix , AZ
08.2021 - 11.2022
- Maintained cleanliness of store shelves, displays, and checkout areas.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Operated cash register accurately to process customer payments.
- Processed returns and exchanges in accordance with company policies.
- Assisted customers with loading purchased items into vehicles.
- Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Tracked sales data using POS systems to identify trends in customer buying patterns.
- Resolved customer complaints in a courteous and professional manner.
- Restocked shelves with returned items after inspecting them for damage or expiration dates.
- Participated in weekly team meetings to discuss new initiatives or strategies.
- Monitored shoplifting activity within the store premises.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Greeted customers to determine wants or needs.
- Minimized product loss with proper rotation and handling of bottles, cans and cases.
Education
High School Diploma -
Sierra Linda High School
Phoenix , AZ05-2023
Skills
- Shipment unpacking
- Loading and unloading
- Shipping and receiving
- Cycle counting
- Warehouse auditing
- Order fulfillment
- Heavy lifting
- Picking and packing
- Verbal and written communication
- Material loading and unloading
- Materials handling and transport
- Time management
- Heavy equipment operation
- Material handling
- Storage organization
- Hazardous materials handling
- Problem-solving
- Multitasking and organization
- Unpacking merchandise
- Inventory management
- Damage reports
- Warehouse safety
- Safety training
- Cleaning and organizing
- Warehouse organization
Timeline
Warehouse Worker
Amazon
01.2024 - 11.2024
Cashier
Walmart
08.2022 - 12.2023
Liquor Store Clerk
Stocking
08.2021 - 11.2022
High School Diploma -
Sierra Linda High School