Esmeralda Olmos
Tulsa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Concession Stand Worker
Titan Sports And Performance Center
09.2017 - 12.2021
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Responded to customer complaints to help resolve issues.
- Maintained clean, organized workspace according to operational standards.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
Front Desk Receptionist
Titan Sports And Performance Complex
09.2020 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained a clean and organized front office area for visitors and employees.
- Monitored and screened visitors to verify accessibility to the private gym area.
- Collected childcare, field rentals, and gym memberships payments, processed transactions and updated relevant records.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Front of House Cashier
Chicken Salad Chick
09.2018 - 10.2021
- Operated cash register for cash and credit card transactions.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Ensured accurate cash handling for smooth operations, balancing registers at the end of each shift.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for guests.
- Assisted in training new hires on front-of-house procedures.
Price and Signage Lead
Dicks Sporting Goods
07.2023 - Current
- Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
- Organized store merchandise racks by size, style, and color.
- Increased efficiency by developing standardized templates for creating and updating product signs across multiple departments within the organization.
- Maintained accurate product signage throughout the store, ensuring clear communication of prices to consumers.
- Participated in seasonal inventory audits, diligently counting products to ensure accuracy in reported figures.
- Improved product accessibility by efficiently organizing back stock inventory and maintaining a clean storage area.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Used POS system to process sales, returns and exchanges.
Apparel Associate
Dicks Sporting Goods
08.2021 - Current
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Used POS system to process sales, returns and exchanges.
- Operated cash register to complete cash, check and credit card transactions.
- Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
- Created impactful store displays and merchandising layouts to maximize sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Processed incoming stock and documented product information to manage inventory levels.
Education
Associate of Science - Business Administration And Management
Northeastern State University
Tahlequah, OK05.2026
High School Diploma -
Union High School
Tulsa, OK05.2017
Skills
- Teamwork and Cooperation
- Quick Learner
- Merchandise Restocking
- Brand representation
- Attention to Detail
- Store Organization
- Building Customer Loyalty
- Dependability
- Inventory Sorting
- Product Lifecycle Management
- Planogram Execution
- Pricing and Signage Updates
Timeline
Price and Signage Lead
Dicks Sporting Goods
07.2023 - Current
Apparel Associate
Dicks Sporting Goods
08.2021 - Current
Front Desk Receptionist
Titan Sports And Performance Complex
09.2020 - 12.2021
Front of House Cashier
Chicken Salad Chick
09.2018 - 10.2021
Concession Stand Worker
Titan Sports And Performance Center
09.2017 - 12.2021
Associate of Science - Business Administration And Management
Northeastern State University
High School Diploma -
Union High School
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