Esmeralda Olvera Diaz
Modesto,CA
Summary
Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with technical and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
System’s Maintainer
Watermill Express
12.2022 - 01.2023
- Repaired and updated equipment to conform to company-wide standards.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Front Desk Receptionist
Try By Hilton
05.2019 - 09.2019
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer service representative
Alorica
08.2018 - 02.2019
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
Artillery Mechanic
US Army
02.2015 - 08.2018
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Esthetics
Northern Adrian School of Beauty
Modesto, CABachelors In Business - Business Administration And Management
Strayer University
Washington, DCEPA 608 - HVAC Installation And Repair
UEI College - Fresno
Fresno, CA03-2024
high school diploma -
Shafter High School
Shafter, CA12.2014
Skills
- Requisition of military equipment
- Troubleshooting skills
- Customer relations understanding
- System Repair
- Troubleshooting systems
- P>[Type] Software Proficiency
- P>Dependable and Responsible
- P>Troubleshooting skills
- P>Equipment repairs
- P>Cash Handling
- P>Word processing
- P>Multitasking Abilities
- P>Data Entry
- P>Attention to Detail
Timeline
System’s Maintainer
Watermill Express
12.2022 - 01.2023
Front Desk Receptionist
Try By Hilton
05.2019 - 09.2019
Customer service representative
Alorica
08.2018 - 02.2019
Artillery Mechanic
US Army
02.2015 - 08.2018
Esthetics
Northern Adrian School of Beauty
Bachelors In Business - Business Administration And Management
Strayer University
EPA 608 - HVAC Installation And Repair
UEI College - Fresno
high school diploma -
Shafter High School
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