Esmeralda Ordinola Segura
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Bilingual Case Manager
Northwest Senior and Disability Services
06.2023 - Current
- Provided case management services to a diverse population of clients in both English and Spanish
- Developed individualized service plans for each client based on their needs, strengths, and preferences
- Facilitated communication between clients and other service providers to ensure successful outcomes
- Conducted intake assessments with new clients to determine eligibility for services
- Assisted clients in navigating the social service system by providing information about benefits and resources
- Maintained accurate records of interactions with clients according to agency policies
- Attended regular staff meetings to discuss challenges, successes, and strategies related to client care
- Administered assessments designed to measure changes in client functioning over time.
Office Specialist II
Northwest Senior and Disability Services
04.2022 - 06.2023
- Facilitated communication between clients and other service providers to ensure successful outcomes
- Conducted intake assessments with new clients to determine eligibility for services
- Greeted patients upon arrival and provided them with necessary paperwork
- Assisted in scheduling, rescheduling, and canceling appointments for patients
- Maintained accurate records of patient appointments in computer system
- Utilized various software programs such as Microsoft Office Suite for reporting purposes
- Collected payments, issued receipts and updated accounts to reflect new balances
- Coordinated travel arrangements for employees and visitors when required
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Composed and prepared routine correspondence, letters and reports with job-related software
- Performed data entry tasks accurately within specified timeframes.
Assistant Manager
Oakley Vault
Woodburn, OR
08.2016 - 05.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Prepared staff work schedules and assigned team members to specific duties
- Delegated work to staff, setting priorities and goals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Answered customer questions and addressed problems and complaints in person and via phone.
Education
Bachelor of Science -
Western Oregon University
06.2020
Skills
- Referral management
- Community Outreach
- Case Management
- Records Management
- Decision-Making
- Community Resources
- MS Office
- Problem-Solving
- Crisis Intervention
- Organization and Multitasking
- Data Entry
- Scheduling
Timeline
Bilingual Case Manager
Northwest Senior and Disability Services
06.2023 - Current
Office Specialist II
Northwest Senior and Disability Services
04.2022 - 06.2023
Assistant Manager
Oakley Vault
08.2016 - 05.2022
Bachelor of Science -
Western Oregon University
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