Esmeralda Ortiz
Spring Valley,CA
Summary
Dynamic and detail-oriented professional with experience as a Dental Assistant Extern at Mission Bay Dental. Proven ability to educate patients and ensure comfort during procedures while adhering to strict infection control protocols. A team player with strong communication skills and a knack for multitasking, dedicated to enhancing patient care and office efficiency.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Dental Assistant Extern
Mission Bay Dental
01.2025 - 03.2025
- Assisted with various dental procedures, ensuring patient comfort and supporting dentist during treatments.
- Prepared and sterilized dental instruments while adhering to infection control protocols.
- Took X-rays to provide quality images for accurate diagnosis.
- Educated patients by providing post-treatment care instructions and addressing inquiries..
- Maintained inventory of dental supplies to facilitate smooth office operations.
- Demonstrated strong communication skills and professionalism in private practice environment.
Barista
Starbucks
03.2023 - Current
- Maintained clean, organized workspace to enhance productivity and safety.
- Promoted welcoming atmosphere by greeting customers and promptly addressing needs.
- Engaged with customers during busy periods to foster a fun, positive environment.
- Collaborated effectively with colleagues to contribute to a supportive team culture.
- Created personalized, delicious beverages based on customer requests, boosting sales.
- Educated customers about coffee offerings to capitalize on upselling opportunities.
Crew Member
Wingstop
08.2021 - 02.2023
- Processed orders, prepared meals, and collected payments efficiently.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Collaborated effectively with teammates and embraced feedback from management.
Crew Member
McDonald's
09.2022 - 11.2022
- Operated front counter and drive-thru to ensure efficient service delivery.
- Processed orders, prepared meals, and collected payments accurately.
- Delivered exceptional customer service by greeting patrons and upholding quality standards.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Maintained rigorous hygiene and cleanliness standards for a healthy environment.
- Fostered customer loyalty by recalling preferences and providing tailored recommendations.
Sales Clerk
Sea World San Diego
07.2021 - 09.2021
- Maintained clean, organized sales floor to enhance customer shopping experiences.
- Processed transactions accurately and swiftly, ensuring high customer satisfaction levels.
- Assisted customers in locating items efficiently to improve store satisfaction rates.
- Managed payments and returns with precision and efficiency.
- Restocked shelves consistently during shifts to maintain merchandise availability across departments.
- Supported colleagues during busy periods, optimizing workload balance and operational efficiency.
- Resolved common customer issues promptly to elevate service quality.
- Opened and closed store by balancing cash registers and receipts accurately.
Education
Dental Assistant Program
Pima Medical Institute
Chula Vista, CA03-2025
GED -
HiSET
San Diego, CA09-2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Adaptive and creative
- Multitasking and organization
- Clear communication
Certification
- Certified Dental Assistant
- Coronal Polish Certified
- Pits and Fissure Sealant Certified
- X-Ray Certified
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant Extern
Mission Bay Dental
01.2025 - 03.2025
Barista
Starbucks
03.2023 - Current
Crew Member
McDonald's
09.2022 - 11.2022
Crew Member
Wingstop
08.2021 - 02.2023
Sales Clerk
Sea World San Diego
07.2021 - 09.2021
Dental Assistant Program
Pima Medical Institute
GED -
HiSET
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