Summary
Overview
Work History
Education
Skills
Timeline
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Esmeralda Pacas

Los Angeles,CA

Summary

Detail-oriented professional with a strong work ethic and a positive attitude. Proven expertise in managing phone communications and maintaining organized schedules. Extensive experience in administrative support roles, excelling in effective communication and customer service. Demonstrated ability to multitask in fast-paced environments while fostering a welcoming atmosphere for clients.

Overview

4
4
years of professional experience

Work History

Receptionist

Western Dental & Orthodontics
Los Angeles, CA
01.2023 - Current
  • Adhered to HIPAA regulations to protect patient confidentiality.
  • Greeted visitors to assess nature and purpose of their visit.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered incoming calls, took messages, and directed calls to appropriate personnel.
  • Handled customer inquiries and complaints, providing timely solutions.
  • Scheduled and confirmed appointments using appointment software.
  • Organized patient charts ahead of each appointment to streamline check-in process.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.

Delivery Driver

Amazon
Los Angeles, CA
01.2023 - 12.2023
  • Adhered to traffic laws during vehicle operation to ensure safety.
  • Provided exceptional customer service by addressing inquiries regarding delivered products or services.
  • Safely loaded and secured merchandise to prevent damage during transportation.
  • Navigated routes using map programs and GPS systems for efficient travel.
  • Inspected vehicle condition, supplies, and equipment before and after each trip.

Cashier

El Pollo Loco
Los Angeles, CA
11.2020 - 07.2021
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Verified orders and bagged items for easy transport.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

Animo Inglewood Charter High School
Inglewood, CA
06-2018

Skills

  • HIPAA compliance
  • Appointment scheduling
  • Payment processing
  • Data entry and insurance verification
  • Problem solving
  • Team collaboration
  • Time management
  • Multi-line telephone handling
  • Bilingual communication

Timeline

Receptionist

Western Dental & Orthodontics
01.2023 - Current

Delivery Driver

Amazon
01.2023 - 12.2023

Cashier

El Pollo Loco
11.2020 - 07.2021

High School Diploma -

Animo Inglewood Charter High School

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Esmeralda Pacas