Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Esmeralda Padilla Villafuerte

Fillmore,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

BUSINESS SUPPORT ASSOCIATE

ACTALENT
12.2021 - Current
  • Support candidate onboarding process, including I-9 form review and completion and validating I-9 documentation, providing assistance with pre-employment paperwork completion, distributing PPE and other assets as needed
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assist with contractor training and certification requirements
  • Serve as contact for contractor questions, and facilitate communication to the center through ACT and Cases to help resolve onboarding or payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
  • Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc
  • Manage the processing of live paychecks
  • Manage contractor travel booking requests
  • Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution
  • Provide outstanding front office customer service (telephone and reception area)
  • Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc
  • In partnership with BSS, manage internal payroll process
  • Asset distribution and collection for new internal hires and terminations
  • Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
  • Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
  • Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc
  • Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
  • Manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
  • Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Greeted customers and offered assistance for increased customer satisfaction.

CLIENT BENEFIT SPECIALIST

COUNTY OF VENTURA
03.2020 - 08.2021
  • Assist applicants and recipients of multiple public assistance programs by interactively interviewing the applicant/recipient to obtain financial, employment, and personal demographic information, and entering the information into online, automated eligibility systems
  • Interview clients and/or family members individually and/or in group settings to obtain required information to establish financial status and verify eligibility for benefits such as CalFresh
  • Explain services, benefits program requirements, and governmental procedures individually and/or in group settings and assist in the agency resource centers
  • Assess financial, personal, and social information to determine applicant needs, validate the system determined benefit and authorize the issuance of benefits
  • Process applications, forms, and reports enter case information, record contacts into automated systems, and maintain paper and electronic case files
  • Review electronic and hard copy case records to determine the basis of eligibility, benefit computation, compliance with program policies and procedures
  • Process applications, forms, and reports enter case information, record contacts into automated systems, and maintain paper and electronic case files
  • Meet regulatory and automated system deadlines promptly, following local, state, and federal compliance regulations, as well as internal performance standards
  • Provide client information to Agency case management staff, where appropriate, in an integrated, collaborative effort
  • Determine the need for additional services and appropriate referrals and follow-up
  • Prepare a variety of written correspondence related to client eligibility, activity, and services provided
  • Take all appropriate actions to increase approval and retention rates
  • As Authorized, represent the Agency on related committees and task force groups
  • Identified issues, analyzed information, and provided solutions to problems
  • Proved successful working within tight deadlines and a fast-paced atmosphere.

ON-SITE STAFFING ASSISTANCE

SELECT STAFFING
03.2019 - 02.2020


  • Perform administrative support tasks such as proofreading, transcribing hand-written information, and operating calculators or computers to work with pay records, invoices, balance sheets, bank deposits, and other documents
  • Assisted in the development of training materials and facilitated orientation sessions for new employees, ensuring a smooth transition into their roles.
  • Dispense and track employee time cards
  • Greet persons entering the office, determine the nature and purpose of visit, and direct or escort them to specific destinations
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • File and maintain records, including the set-up files for new clients
  • Transmit information or documents to clients, using a computer, mail, or facsimile machine
  • Lead all orientations for potential new temporary employees
  • Maintain a positive image in the reception area by keeping a neat, clean, and orderly workspace
  • Assist with recruitment and job placements as needed
  • Developed and maintained courteous and effective working relationships
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Participated in team-building activities to enhance working relationships.
  • Managed approximately 80 incoming calls, emails and faxes per day from customers.

Skills

  • Team player
  • Self-starter/initiator
  • Critical thinker
  • Seeks growth and self-improvement
  • Flexible
  • Resilient/composed
  • Decision-Making
  • Relationship Building
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

BUSINESS SUPPORT ASSOCIATE

ACTALENT
12.2021 - Current

CLIENT BENEFIT SPECIALIST

COUNTY OF VENTURA
03.2020 - 08.2021

ON-SITE STAFFING ASSISTANCE

SELECT STAFFING
03.2019 - 02.2020

Similar Profiles

CREATE PROFILE
Esmeralda Padilla Villafuerte