Esmeralda Pena
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Telemetry Monitor Technician Lead
University Of Colorado Hospital
04.2019 - 02.2024
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Leveraged data to meet care coordination needs across settings in conjunction with patient, family, and other care providers.
- Reduced wait times for patients by streamlining the check-in process and optimizing physicians scheduling.
Medical Assistant
University Of Colorado Hospital
07.2015 - 04.2019
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Customer Service Sales Representative
Verizon Wireless
05.2014 - 07.2015
- Set and achieved company defined sales goals.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Associate of Science - Respiratory Therapy
Community College of Aurora
Aurora, CO05.2026
Certificate - Medical Assisting
Pima Medical Institute
Aurora, CO05.2015
Skills
- Patient Confidentiality Practices
- HIPAA Compliance Knowledge
- Vitals monitoring
- Patient Communication
- Professionalism and Ethics
- Data Management
- Supervision and leadership
- Strong Communication Skills
- Patient Monitoring Techniques
- Phlebotomy Techniques
- Medical Assistant (NCMA)
- Patient Scheduling
Timeline
Telemetry Monitor Technician Lead
University Of Colorado Hospital
04.2019 - 02.2024
Medical Assistant
University Of Colorado Hospital
07.2015 - 04.2019
Customer Service Sales Representative
Verizon Wireless
05.2014 - 07.2015
Associate of Science - Respiratory Therapy
Community College of Aurora
Certificate - Medical Assisting
Pima Medical Institute
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