Esmeralda Pena
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Telemetry Monitor Technician Lead
University Of Colorado Hospital
Aurora, CO
04.2019 - 02.2024
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Leveraged data to meet care coordination needs across settings in conjunction with patient, family, and other care providers.
- Reduced wait times for patients by streamlining the check-in process and optimizing physicians scheduling.
Medical Assistant
University Of Colorado Hospital
Aurora, CO
07.2015 - 04.2019
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Customer Service Sales Representative
Verizon Wireless
Aurora, CO
05.2014 - 07.2015
- Set and achieved company defined sales goals.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Associate of Science - Respiratory Therapy
Community College of Aurora
Aurora, CO05.2026
Certificate - Medical Assisting
Pima Medical Institute
Aurora, CO05.2015
Skills
- Patient Confidentiality Practices
- HIPAA Compliance Knowledge
- Vitals monitoring
- Patient Communication
- Professionalism and Ethics
- Data Management
- Supervision and leadership
- Strong Communication Skills
- Patient Monitoring Techniques
- Phlebotomy Techniques
- Medical Assistant (NCMA)
- Patient Scheduling
Timeline
Telemetry Monitor Technician Lead
University Of Colorado Hospital
04.2019 - 02.2024
Medical Assistant
University Of Colorado Hospital
07.2015 - 04.2019
Customer Service Sales Representative
Verizon Wireless
05.2014 - 07.2015
Associate of Science - Respiratory Therapy
Community College of Aurora
Certificate - Medical Assisting
Pima Medical Institute