Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmeralda Pena

Greenville

Summary

Dynamic and detail-oriented professional with extensive experience at Glen Oaks Hospital, excelling in effective verbal communication and patient care. Proven ability to manage multi-line phone systems and optimize appointment scheduling, enhancing operational efficiency. Bilingual in Spanish, committed to delivering exceptional customer service and fostering positive relationships.

Overview

12
12
years of professional experience

Work History

Receptionist

Glen Oaks Hospital
09.2024 - Current
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Greeted and assisted visitors, ensuring a welcoming and professional front-office environment.
  • Scheduled and coordinated appointments, optimizing staff calendars for maximum efficiency.
  • Maintained accurate records of incoming and outgoing correspondence for organizational compliance.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Caretaker

Jill Bradshaw
01.2024 - 06.2024
  • Provided compassionate care to client, assisting with daily tasks such as meal preparation and personal grooming.
  • Developed strong relationship with client fostering trust and open communication.
  • Provided transportation for medical appointments, and errands as needed.
  • Monitored clients vital signs and reported any significant changes to family member.
  • Maintained clean, safe, and well-organized patient environment.

Caterer

The Festive Kitchen
03.2019 - 06.2024
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables with formality and specifications of each event.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Trained new catering staff members on company policies, procedures, and best practices to maintain consistent service quality.
  • Addressed customer complaints or concerns professionally.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Receptionist/Customer Service Representative

Massimo Motor
10.2017 - 01.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Performed clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks under tight deadlines.
  • Operated multi-line telephone system to answer and direct high volume of calls.

CNA

Visiting Angles
06.2013 - 08.2016
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming ensuring a clean and organized living space for patients.
  • Completed entries in log books and care plans to accurately document and report patient progress.

Education

High School Diploma -

Rowlett High School
Rowlett, TX

Skills

  • Effective verbal communication
  • Proficient in Spanish
  • Organization skills
  • Time Management
  • Data Entry
  • Verbal and written communication
  • Office equipment operations
  • Attention to Detail
  • Problem-Solving
  • Call center experience
  • Customer Service
  • Patient Care

Timeline

Receptionist

Glen Oaks Hospital
09.2024 - Current

Caretaker

Jill Bradshaw
01.2024 - 06.2024

Caterer

The Festive Kitchen
03.2019 - 06.2024

Receptionist/Customer Service Representative

Massimo Motor
10.2017 - 01.2019

CNA

Visiting Angles
06.2013 - 08.2016

High School Diploma -

Rowlett High School

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