Esmeralda Perez
Mount Vernon
Summary
With over 35 years of customer service expertise in retail, hospital and office settings. Bilingual and quick to learn, excel in multitasking and thrive as a self-starter. Can work productively alone and with a team!
Overview
21
21
years of professional experience
1
1
Certification
Work History
Legal Administrative Clerk
SB&C, Ltd.
07.2023 - Current
- Collect and organize documents for new suits.
- Preparation of trial materials and documents.
- Arranged for delivery of legal correspondence to court officials, clients and defendants.
- Efficiently prioritized workload to meet tight deadlines.
- Prepare and set-up wage garnishments resulting from court judgments.
- Collaborated with payroll teams to ensure accurate withholding of wages for garnishment orders.
- Provided customer support to employers by answering garnishment-related inquiries.
- Maintain detailed files for all cases, making copies, filing, in both physical and digital file systems.
- Translate for attorney with Spanish speaking needs.
- Notarize necessary documents.
Client Service Specialist
Columbia Bank
05.2018 - 06.2020
- Provide in person and over the phone customer service
- Perform cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.)
- Balancing cash drawer
- Discuss and access customer's financial needs to identify and offer appropriate products and services
- Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds
- Identify fraudulent activity
- Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine)
Pharmacy Technician II
Presence St. Mary of Nazareth Hospital
08.2014 - 06.2017
- Medication Orders - Fill patient specific orders in a timely manner
- Replenish anesthesia and crash cart trays, as well as emergency kits and boxes
- Delivery - Deliver patient orders to nursing units
- Check patient specific bins for medication doses that are expired and/or discontinued and return to the pharmacy for proper credit
- Pyxis - Filling and delivering batches to cabinets
- Assisting in troubleshooting when applicable
- IV Sterile Preparation- Use the aseptic technique to compound IV and chemotherapy drug preparations
- Prepacking -Use the table top packer to package unit dose tablets, as well as compounding and drawing up unit dose cups from bulk bottles
- Training and development -Assist in training of new technicians
- Patient care - Provide patients with medication side effects brochure and notify pharmacist when counseling is requested
- Safety and compliance - Conduct monthly QA audits on assigned nursing units and within the department
- Assistant buyer - Place regular medication orders and qualifying 340B orders through Macro Healix when the buyer is on vacation or unavailable
- Pharmacy Technician Task Force- Member of team that consistently monitors workflow for improvement
- Implements ideas to be tested with the purpose of maximizing quality and efficiency
CPhT/ Lead Technician
Mount Sinai Hospital
03.2012 - 08.2014
- Scheduling of technician staff
- Interviewing, hiring, supervising, training and counseling of technicians
- Annual technician reviews
- Pharmacy Log maintenance: Chempak, IV cleaning, sterile compounding, refrigerator temperature, unit dose pre-packing, compounding and unit inspections
- Narcotic inventory management and audits
- Assist in the development and implementation of department goals and objectives
- Member of the Comprehensive Unit-Based Safety Program and Pharmacy Operations Council (CUSP)
- Assist with all technician duties when needed
Pharmacy Technician/Team Lead
Target
08.2004 - 02.2012
- Company Overview: Target - Cicero, IL
- Target - Cicero, IL
Education
GED -
Wells Community Academy High School
Skills
- Fluent in Spanish
- Client Support
- Quick Learner
- Certified Notary Public
- Effective Multitasking
- Proficient in Computer Applications
- Proficient in HIPAA Guidelines
- Attention to detail
- Accurate Data Entry
- Healthcare Vocabulary
Certification
Notary Public - WA Secretary of State.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Legal Administrative Clerk
SB&C, Ltd.
07.2023 - Current
Client Service Specialist
Columbia Bank
05.2018 - 06.2020
Pharmacy Technician II
Presence St. Mary of Nazareth Hospital
08.2014 - 06.2017
CPhT/ Lead Technician
Mount Sinai Hospital
03.2012 - 08.2014
Pharmacy Technician/Team Lead
Target
08.2004 - 02.2012
GED -
Wells Community Academy High School
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