Esmeralda Perez-Colon
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Instore Shopper/Manager of Operations
Instacart Shoppers
San Francisco, CA
11.2023 - Current
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Assisted customers in selecting desired merchandise and provided product knowledge.
- Assisted colleagues in completing assigned tasks in a timely manner.
- Maintained a clean, organized work area to ensure customer satisfaction.
- Tracked inventory levels to ensure adequate stock availability for shoppers.
- Operated point-of-sale systems efficiently, including cash registers, scanners.
- Utilized problem solving skills to resolve customer complaints professionally.
Caregiver
Freedom Care
Lake Success, NY
04.2023 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Administered prescribed medications on a timely basis following care plan instructions.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
Front Desk Receptionist
Greater Dental
The Bronx, NY
07.2020 - 08.2021
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance
- Monitored surveillance cameras and responded to suspicious activity.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Followed up with customers after receiving their feedback to ensure satisfaction with resolution provided.
- Collaborated with other departments to ensure accuracy of reviews collected.
Supervisor
Census Bureau
The Bronx, NY
12.2019 - 07.2020
- Directed and supervised team of 20 employees in daily operations.
- Developed and implemented collaboration strategies to increase customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
New Visions For Advanced Math And Science
The Bronx, NY06-2019
Skills
- Flexible Schedule
- Strong Work Ethic
- Decision-Making
- Soliciting googled reviews
- Promotional planning
- Customer Service
- Attention to Detail
- Advertising and marketing
- Planning and Organization
- Strong interpersonal skills
Timeline
Instore Shopper/Manager of Operations
Instacart Shoppers
11.2023 - Current
Caregiver
Freedom Care
04.2023 - Current
Front Desk Receptionist
Greater Dental
07.2020 - 08.2021
Supervisor
Census Bureau
12.2019 - 07.2020
High School Diploma -
New Visions For Advanced Math And Science
Similar Profiles
Janene SampleJanene Sample
Instacart Shopper at Instacart ShoppersInstacart Shopper at Instacart Shoppers
Jaidyn KeigherJaidyn Keigher
Food Delivery Driver at Instacart ShoppersFood Delivery Driver at Instacart Shoppers
Jody ThomasJody Thomas
Deilvey at Instacart ShoppersDeilvey at Instacart Shoppers
TAJA BURKSTAJA BURKS
Delivery Driver at Instacart ShoppersDelivery Driver at Instacart Shoppers
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)