Esmeralda Perez Flores

QUALIFICATIONS/ ACHEIVEMENTS: Approximately 14 years successful experience in customer service, and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems and 6 years in collections experience Possess solid computer skills, good listening skills Excellent working knowledge using PC systems, Microsoft Excel, Microsoft Word, and Outlook. Ability to train, motivate, provide legendary service to customers, and very punctual, skip tracing, collector, Multitasker, processing payments, using ach, debit cards Document all conversations on accounts A team player, willing to go above and beyond to complete the task. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Skilled with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Bilingual Collector adept at reaching out to customers to obtain payments, outline obligations and determine plans. Eager to pursue new professional challenges by leveraging 14 years of related experience. Polite and professional Customer service and collections successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.